Returns
Discuss how to manage returns with fellow sellers
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Resolved! Buyer states NWT clothing is damaged

I had a buyer open up a MBG case stating the pajamas she received had two holes. I have sold 6 of these same sets already with no complaints. I have pictures that I took of item before shipping it out showing it in brand new condition up close with t...

Apologize for Post

I apologize to everyone that replied to my original post Return being harrassed and threatened by buyer. It was removed I apparently posted twice. Original post and replied to two posts. I see a lot replied and it says I am not authorized to see it. ...

User avatar by Rising Star
  • 89 Views
  • 1 replies
  • 0 helpful

Partial Refund Lower Than What It Should Be

I'm getting super confused buying on eBay and after reading around about partial refunds, I'm getting even more confused. I purchased a 2-pack item, 2 of them. There's 2 unit items total (4 individual items). This seller seriously sent me just half m...

Cancel a return request

I like to cancel a return request for order no. 01-07900-66917. The App does not has the option allow me to cancel the return request .

User avatar by Pathfinder
  • 60 Views
  • 1 replies
  • 0 helpful

Item Not Received case opened without paying for item

Hello Fellow Sellers, I have been selling on eBay from 2011. It happens first time with me. A new eBay Buyer wanted to add my item in watchlist and doesn't know how to do that. He clicked on add to cart. He doesn't know how to check cart to delete it...

refund goes where ?

I have two returns pending, and altho the sellers have received the items back, the refund will take a few days apparently. But here is my question - "where does the return go? Into my bank account, or an eBay gift card or what ?" By the way - I rumm...

User avatar by Adventurer
  • 142 Views
  • 5 replies
  • 0 helpful

Return, postage not paid

Buyer did not pay postage to send an item back. Can I pay for the postage due and deduct that amount from the refund?

cancellation of purchase

Hello. Help me please. I won the auction and paid for the purchase. I was charged $ 39.95, after which I saw that I had indicated the wrong delivery address. I asked the seller to cancel the purchase and return the money to me. He agreed, but I recei...

User avatar by Rising Star
  • 143 Views
  • 0 replies
  • 0 helpful

Wont let me add tracking info

I submitted a return wouldn't send me label to print so I went to ups and bought a return label to sender now ebay wont let me add tracking it has a click for it but it says page is missing please help because I can't seem to contact ebay

Help! Not sure what to do, Tracking shows 'Returning to Sender'

Hi, I just checked tracking on one of my shipments because it should have been delivered by now. The buyer asked UPS to hold it for pick up but then never picked it up. This is what tracking shows: - Out For Delivery Today - The receiver arranged to ...

Buyer wants to return item he has opened

I have a buyer claiming the unopened packs I sent him have fake cards in them. I specifically say in my description that I guarantee nothing they are unopened to best of my knowledge. It's obvious he has switched the cards out and wants to keep the g...

User avatar by Rising Star
  • 149 Views
  • 5 replies
  • 1 helpful
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