Returns

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Can’t cancel return request

I recently initiated a return on an item because I had ordered the wrong thing. After contacting the seller, he sent me the correct replacement with a return label. I can’t seem to manage to cancel the return request. I’ve tried for hours and the sup...

Resolved! Inability to process a normal return refund because buyer never marked item shipped has NO solution

I had a good buyer open 2 returns on 2 different items for reason "changed mind". I offer free returns and the buyer printed one of my return labels and put both items in the same box and shipped them both back. When the items arrived back I was able...

Refund

How do I inform eBay that I have not received a refund from the seller ?

eBay Customer Support has placed the case on hold until Feb. 5

hello so i got a item that was not as described. so i did a return. just got this message eBay Customer Support has placed the case on hold until Feb. 5 to allow time to provide additional documentation.i can not message any thing on the page. and it...

Ebay Global Shipping. Question about return.

I have a buyer who is in Queensland. She bought a necklace form me in Dec. She asked to return it because she didn't like it. Okay. I accept returns for any reason. But, she ordered and it was sent through Ebay Global shipping in Kentucky. It's the o...

Ruturns from the buyer

The buyer said that he shipped an item but we have not received it

SNAD return lost in mail-what happens next?

I sold a $200 item and the buyer claimed it wasn't as described, opened a case and return label generated from ebay was provided to them. It went out for delivery back to me but was never delivered. The post office doesn't know where it is. Does anyo...

Seller told me they sent me the wrong item before it arrived

Just received an e-mail from the seller that they sent me a wrong item instead of the expensive item I bought through an auction from them (1000$). The item is expected to arrive tomorrow EOD so I haven't seen it yet. What should I do in this case?

Buyer returning package back to their home address

Hello all, I have a serious question, I have never come about this before. A buyer requested a refund on a package stating that it was "not as described" even though it was mailed EXACTLY as I said I would in the description of the post. Anyways, lon...

how can i contact ebay customer service by phone

hi any body knows the phone #for ebay customer service to reopen a close return case thanks

Resolved! Cant contact seller

I bought an item as a guest it never shipped. I have bee trying to contact the seller with no luck. The ever so NOT helpful website keeps putting me into a loop whearas I get to a page that says "Welcome you are already logged in" but that is as far ...

Buyer Misunderstood Listing, Wants to Return Item

I sell a lot of trading cards on multi-item listings, in order to make it easier for buyers to find everything I have for a specific type of card in one go. Recently, someone bought the last item on one of these trading card listings, but is now requ...

Buyer claims item received ~75 days ago is counterfeit

Hi everyone,Hopefully someone can give me some advice here. I sold a trading card that was delivered on November 13, 2021 - about 78 days ago. The buyer messaged me today to tell me that they "had it authenticated by an unbiased third party" and is c...

Won’t let me create return request

I bought a digital item on eBay and the seller never sent me a message, so I made a return request and then the seller finally messaged me and said if you close the request I’ll send you it so I closed the request and he never sent it. When I tried t...

Resolved! eBay partially refunded my buyer

eBay partially refunded my buyer who never received the item, because we mutually agreed to cancel the sale due to much higher($120 More) than my expectation for the shipping cost.Ebay do not have any means in automation help scenarios to accommodate...