Returns

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Buyer initiated refund. Never received return, case decided in buyers favor.

A buyer initiated a refund. One day before the automated case closed, I submitted that I still have not received the return and that the buyer tracking number for the return has not been updated in several weeks. The next day the case was updated and...

Warranty issue

I purchased a 28V 6Ah Battery from nextfitdyson with a 5yr warranty. It failed after one yr. The seller, nextfitdyson, has not responded to any of my many requests regarding the process of exchanging the battery. Speaking with as many as six eBay rep...

Seller asking me to open a return case when they haven't shipped the item

I bought an item from a seller, and when it hadn't shipped yet, I asked when the item should be shipped. The seller than messaged me and said the listing they made was wrong, and didn't have the item, and apologized and said they would refund me. I s...

Resolved! I have a case with being unsolved

I have a case eBay has not resolved (case 5297753686 onkyo m508 power amplifier the buyer sent me back in it was not the item I sold but a sandbag and piercing , (I still have the proof ) I have asked eBay to solve this case many times and they also ...

Lancome Teint Idole Ultra 24h 470 Suede C

Will you let the seller know that I selected the wrong debt card. I will purchase the item with the correct debt card as soon as it is put back on line. It was just a mistake. I want to order the product. I'm ready right now to purchase with the corr...

Resolved! Seller accepted not as described return but did not send return label

Hi all! So I’m back with another question about a return. Long story short, I purchased a point and shoot camera but the shipper sent a completely different camera, gave a long winded excuse and gave off a general vibe of shadiness. I submitted the n...

Buyer trying to return a non-defective item- What can I do?

Hello,I don't accept returns for items, but the buyer stated that the item was defective and so eBay has forced me to accept the return and pay for the return shipping. However, the buyer submitted photos of the item in which the item works exactly a...

Asked for a refund

Bought an item and it ended up arriving damaged. Took pictures of the item and messaged the seller and showed the damaged item. They replied saying they would refund me half. The sale price in my "purchase history" now shows 12.50 (roughly half of wh...

Resolved! Just curious

I bought a 3/4 sleeve Raglan Baseball Mens shirt in medium from a seller recently. I liked the color and since it was a REGLAN 3/4 sleeve Baseball shirt I knew it would fit because I've bought many shirts like this by Raglan and they still all fit pe...

catch 22 return

I bought an adult item but ebay policy says i can't return because of the nature of it.I opened the box to inspect and found out it was a knockoff. By the act of inspecting, ebay says it becomes a non returnable product.The scammers win and ebay gave...

defective switch, would like to return.

how to send a picture of the received item to the seller

Resolved! returning broken item

I bought a rc tank, It came damaged, seller will not contact me at all to solve the problem. I did send pictures through Ebay email (HELP )

HELP

HELP NEEDED ....... I have a return and refund problem that I need eBay's assistance in, but I can't communicate with eBay................can anyone help me?nickelwasher

Beware of scammers

I sold some individual bubble wrapped hotwheel cars.also had larger bubble wrap on bottom and top of box to protect.buyer is claiming some cars fell out of bubble wrap which i think is **bleep** but accepted to refund him.he has good feedback and I n...