grimar23
Adventurer
Community Member since ‎02-11-2019
‎12-13-2025

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A buyer initiated a refund. One day before the automated case closed, I submitted that I still have not received the return and that the buyer tracking number for the return has not been updated in several weeks. The next day the case was updated and...
What's the best course of action here?I saw that I can update their address, however it states this."You may not be covered by the eBay Seller Protection Policy if you ship to a different address"