Returns

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who pays return shipping cost on defective item

Wat if I accidentally bit it on something that I did not want

Resolved! return page inop.after typing is reason stuck there.

typed in ret.reason4+times won't respond.

Bought an item not as described but seller won't accept returns

I purchased a book that was listed in good condition but once i received it noticed its really in acceptable condition, later I realized the listed said no returns allowed, can I still return the item?

Void Shipping Labels

I voided three shipping labels on Feb 10th. How do I get a status update, and if I don't, how long does it take for a response from ebay or USPS?

INAD - Buyer not responding to their request, how long do I have?

Hi all,An overseas buyer has requested a return based on INAD and uploaded pictures of cards that say "fan made" across the bottom and is claiming that I sent them those items instead of the ones in the listing photos. I have sent them a message each...

Can't upload picture for return, Ebay not accepting any file type I try

I am trying to make a return for an item that I received (wrong item sent). Ebay asks me to upload a picture, but it won't accept any photo I upload. There's a 5mb size limit, all my photos are under 5mb. I've tried exporting a photo from photoshop i...

Buyer sent return to wrong address

I was forced to take a return (buyer lied and said not as described) and the buyer didn’t use the shipping label I uploaded but instead sent to wrong address in another city far from me. It’s a very expensive item or else I wouldn’t be bothered. How ...

Close return request to get a partial refund

Hi,I got a defective SSD and opened a return request. The seller offered me to make a 60% partial refund and to keep the item. He's asking me to close the return request first because he says he can't do a partial refund while there is an open return...

fraudulent returns???

What is a buyer supposed to do when the seller accuses them of switching a pair of shoes in order to get a refund? I have never been accused of anything like this and it feels terrible. The shoes (Danskos) started falling apart within a couple of hou...

How to do a Replacement Return

It happens. I accidentally mailed the wrong ornament to a buyer. I asked them to open a case and return for replacement. They did, but it looks like the open case will do a refund when I receive the return delivered. I only want to send the buyer the...

Buyer wants to return order

I recently had a buyer order several orders from me all at once. They sent me a message shortly after ordering wondering when I was going to ship the expensive item out. Now the buyer is requesting to send that one order back, with the reason, "order...

por favor necesito ayuda con mi solicitud. no he recibido el telefono que compre y no hay reembolso

Hola Buenos dias, por favor necesito ayuda con mi caso. compre este telefono el cual nunca llego, luego abri una solicitud de reembolso y mi solicitud fue cerrada sin darme respuestas y sin darme el reembolso. yo no cerre la solicitud la cerro servic...

Accidentally ordered part that won't fit my vehicle, seller hasn't sent return label

Somehow when I input my year vehicle into the search on a listing for an after market part, I thought it said it was compatible when it actually wasn't, which I discovered after the part arrived. I had even mentioned in "Note to Seller" when I paid w...

Accidental purchase

I put in an offer for a computer, expecting to get either a counter offer or at least a confirmation, but instead It said I purchased the item. I didn’t realize it until I got the item. Now I’m trying to return it, they say I have to wait another wee...