Returns

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buer refund options

I live in the US and bought a new $3,000 guitar internationally from a business in Japan that arrived damaged, so I requested to return it and get a refund. After reviewing my photos of the damage, they agreed to refund me through the Ebay Order page...

Sports card missing from opened package

I reported a package being received open with the sports card missing to the shipper, he never responded to my message. I asked eBay to step in and they closed the case because the shipper proved the package was delivered. So what’s the next recourse...

Buyer: advice on returning incorrect item - return label insufficient weight

I'm in New Zealand. Bought something of Ebay for the first time. Some electronics equipment for ~$150. Package arrives. But it's some random cheap joystick component - not what I ordered. The ebay store seemed reputable. Sold with ebay international ...

Refund issue, seller denies refund and closed request

I ordered a set of cylinder heads from a seller, they stated the heads were for a 1959 corvette. They arrived and are absolutely incorrect. I requested a return/refund, attached documentation proving they were incorrect, the seller refused and closed...

refunds

I returned an iPod nano and I would like to know that when the credit is put back on my credit card will they notify me?

Seller didn't issue a full refund

An item I purchased did not match the pictures in the listing, so I opened a return request and sent the item back. It was a $40.00 item, $5.00 shipping, $3.71 tax, so $48.41 total. Seller refunded all but about $5.41. I asked the seller about it and...

Ebay does not have review team

This matter may have been previously discussed; however, it appears that eBay lacks a dedicated review team to evaluate claims and disputes. Buyers can assert that an item is not as described without providing photographic evidence, and eBay often ac...

Photo upload for a return is not working

I have tried to upload several different types of photos - jpg, jpeg, bmp, png and I keep getting an error that the photo has to be one of those types. It is. Any thoughts on how to rectify this issue?

Buyer requested a refund because of "wrong item sent" but it hasn't been delivered yet

I sold a collector's 1 and 5 dollar bill that were both in a hardcover booklet on 3/24 and dropped it off at the post office on 3/25 around 1pm. This morning, 3/26, I received a refund request around 11am (less than 24 hrs after I had shipped the ite...

Any actual help out there?

Does anyone know if there is a way to speak with an actual person about a problem on ebay or is it just this endless round about with automated answers and questions?

estafas

CAD ves es más común que hagas una compra y te envien cajas vacías o con productos como pilas 2 veces me paso no compren más en ebay porque después no te atiende nadie

Got Scammed on eBay – Paid $714 for What Looked Like a GPU, Seller Sending me an Empty Box

(Advice Needed & Warning to Others)Hi,I need advice and want to share a warning for others to avoid what just happened to me.On March 27, I bought a listing on eBay titled “GIGABYTE 9070 XT GAMING OC 16GB” thinking I scored a decent deal on a graphic...

return

How do I connect Ebay to get a refund? Unable to access

how will a return lost by USPS play out?

Got a return coming back mailed 3/11 for a qty of 2 of a item that the buyer claims are defective that I very very seriously doubt are defective so I am not inclined to do anything more than ebay forces me to do but I just wondered how will this end?...

Return Seems Lost in Transit, eBay Telling Me it is Delivered and to Send Refund

Buyer shipped item back 3/14. Since 3/21 it has not moved or updated, seems like it is lost.Today I get a message from eBay, with the headline "Has this item been returned?" I haven't received it, so I checked tracking to verify no update as of 3/21 ...