Returns

Forum Posts

Sorted by:

Received item I bought but also received item meant for someone else

Hi all,I have a unique situation that I’ve never encountered in all my years on eBay. Today I received a box containing an item that I purchased. But there was also another box from the same seller that contained an item that was meant for someone el...

Ebay is issuing me a refund on the wrong item

Ebay is issuing me a refund on the wrong item.I ordered a Roland CD-2 Recorder from a seller on Jan 2, but it was defective.I requested a refund on that item.On Jan 21, I found another CD-2, so I ordered that one, knowing that the first one I ordered...

Items not received

Didn't receive two items from seller and not showing purchases on eBay account don't know if I had another account or used a guest as guest but I have the email confirmations of delivery order numbers and all that but I can't get nowhere with the onl...

Dear ebay team

I just want to say, from the bottom of my heart, thank you ebay team. You're doing very good work. I was very worried about getting refunded because I haven't used ebay in so long and I havnt experienced anything like this because I have always recie...

Resolved! Refund shipping cost after item has shipped

I had someone purchase and item from me. When it arrived it was damaged/not working. I told them I would refund them if they shipped the item back to me which they did. They purchased there own shipping label and sent it to me. I received the item an...

How do I give a partial refund to a buyer?

I have a buyer who had to cover extra at the post office because of a problem on my end and I need to refund some money. How do I do this?

Bogus Tracking Number from seller will cause E-bay and Pay Pal to Close claims

Bought Item from Seller on eBay seller niha-17 for a Laptop Battery -- He gave a False Tracking number which had a delivery Zip same as mine 91911 but WRONG Delivery Address. But it was good enough for eBay and PayPal to CLOSE my Claims in both cases...

Sellers tellephone number

Return items

ITEMS CAME TO LATE DON'T WANT IT. I NEED TO RETURN THE ITEMS AND I NEED A RETURN LABEL PLEASE

speak to a live agent at ebay

how can i speak to someone at ebay? I am having such a hard problem with this whole ebay.

Resolved! Return/ Refund Question

I received an item back wherein the buyer paid for the return shipping. I'd like to know how I can, also, include the amount paid for that return shipping with the refund. or, in other words How do you make a refund greater than what was collected by...

Buyer wants to return new item, claims it is used.

We had a new, in the box with all the packaging, scanner sitting around the house for 8 years and I decided to sell on Ebay. The buyer is claiming that it is not the the item in the photo's (which it is, we only had the one) and that is used. He want...

A week has passed with no refund

I collect TCG cards and after receiving the cards and seeing they were fake I sent them back in for a refund, it’s been a week since the seller has received the item and has not processed the refund nor replying to my messages, I was under the impres...

How to Reopen Closed Return

I purchased a new item that clearly was not new when I received it. I started a return but then I was asked to pay return shipping which I did not feel I should have to pay. So I closed the return thinking I would contact Ebay for help. Now I know th...

if seller sells FAKE products am I obligated to return them in order to receive a refund

Seller is listing products with SAMSUNG branding on it, but item is FAKE and not made by SAMSUNG. I purchased a pair of Buds-Live wireless ear buds from seller who listed item as 'SAMSUNG'. Under the description it stated that the manufacturer was in...