eBay

How do I know if I was charged for the Return postage?

I have a return that the package came back using my ebay generated return postage that is typically charged to me. But this postage label only has the sender and addressee info shown, everything else above and below that area is covered up with USPS ...

Returns

Hello,I have a customer who requested a efund on an item. Buyer was not happy with the fit. I am new to Ebay and I refunded her money and requested she return the item. Buyer sent back a Msg requesting I send a shipping label. What are my options? In...

Buyer Opens Up Return For A False Reason...

Just had a buyer open a return for "wrong item sent". They were kind enough to upload a picture of what they received. She is claiming she received Jockey Matte and Shine, not the jockey Smooth Effects. Am I missing something here? The first photo is...

Buyer scammed with took my valuable item

Buyer asked me few questions before he placed an order, I sent all the photos and details to buyer and then he placed the order. I shipped it and after 2 months buyer texted me that item is not as described and then I said it was as described, buyer ...

Buyer blatantly lied about item not being as described and requested a refund.

Buyer blatantly lied about item not being as described and requested a refund. I reluctantly agreed to give him a partial refund to cover the cost of the free shipping with the intention of relisting the item. He has not returned the item and I can n...

Buyer messaged me 6 weeks ago about a return and is now responding and asking for return.

So, i had a customer send me a message on the 14th of February telling me there was a part of a tool he bought that is stuck. I told him open a return and will give him a full refund. its now about 6 weeks or so later and he just messaged me back tel...

Started a return

I started a return.I tried to mark the return as shipped with tracking details but the information will not save

Product color classifications

During the past 12 months, I have had to refund 2 customers for products that they claim were misrepresented, because they saw a different color than what I advertised. In addition to practicing good business ethics, I want happy, satisfied repeat cu...

Suspected scammer wants return

Hello, a buyer requested refund for a ridiculous reason - clothing. Unfortunately after review this person has a lot of negative feedback from buyers and sellers (sellers left positive because they are unable to give negative but saying clearly it is...

Return Shipping

I recently opened a return request for an item, where I got a shipping label. But then the seller gave me my refund and the shipping label’s gone. Do I still need to return the package? If so, where can you find that shipping label?

water softner refund

frustrated buyer

ordered 6 tires. they never shipped out . made a request for refund. only got refunded for 4 tires. now seller says i have to open new case for the other 2 tires. not sure how to do that because all six tires were on one invoice. how do i open anothe...