Returns

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Managed Payments: Returns and Refunds - need clarification

The language from the eBay site doesn't make any sense: "Returns are automatically withdrawn from the payment balance; if you have no payments pending, and returns are applied, you won’t get paid until you make sales to cover the returns." Do they me...

Problemas para realizar una devolución no tengo etiqueta para devolución!

buenas tardesQuisiera saber como me puedo comunicar con servicio al cliente de ya que tengo en tramite una devolución con un vendedor; y aunque me acepto la devolución, este no me envió la etiqueta de devolución y no se como realizar el envío. Si alg...

In a pickle thanks to CS reps

So about 2 weeks a buyer opened a return for 6 items he bought at once (quantity) claiming defective so I inquired about how they were being used when the buyer said it was only 2 potentially defective they wanted to return. I explained they opened i...

Question about buyer asking to return

Some shoes I sold apparently has some stitching that came loose. Shoes may be repairable, but don't know if going that route is worth it. Customer sent pm with pics and asked to return them and refund. Buyer hasn't filed for a return case. (I have ev...

Item was not returned in same condition and packaging but im still being charged

Hello, I hopefully will get help at least from community. Few month ago i sold the Cartier Item on Ebay, in the beginning customer seemed suspicious ( after sale different account reached me out telling me to change the shipping address) i right away...

Return form

Why do buyers have.to get return form then get paid back by seller? Why does seller just send paid return form to buyer via email?

First EIS return requested... this is AWESOME

Had a notification about a buyer requesting a return. Clicked on it and turns out it was the sale through EIS. Under the return it says (And in ebay messages) "You do not need to do anything and you are not responsible for the refund" I am not sure w...

Return address

Hello I bought an item from the United States and want to return it but now the seller is giving me a return address for China what should I do I don't won't to send the item to China the shipping cost is very high .

My buyer could not access the return ship label/ I couldn't find where to send buyer a ship label

My buyer requested a refund and wanted to ship back to me - I pay shipping is marked on my return policy - eBay auto approved the return but the buyer nor myself could find where to print the shipping label or where I could send one to her. I am new ...

How do I upload a photo for a refund? When I try it come out too big.

When I try to upload a picture, it comes out way too big to fit in the little box provided

Resolved! Received a Package I Did Not Order

Apparently, the package was delivered sometime on Saturday. The shipping label has my address and another person's name. I googled "persons who live on my street" and the name did not show. Anyway, I decided to open the package to see whether it cont...

Item number: 133317980980

Have a nice day !I received the product, but unfortunately I did not receive a box or papers, it arrived in a plastic bag!I contacted the seller, but he no longer replies to my letters! what can I do ?if I have to buy a box, it costs me money!I want ...

need to return a pachage

don't need them

Seller does not honor reimbursement

The seller doesn't honor his return for items that they sale. Provide excuses or unreasonable offer of $5.00 return. The item was returned to the address provided and they constantly state they didn't receive. I strongly suggest that no one purchase ...