Returns

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How do you reach an ebay agent on the phone.

How do you contact a ebay agent by phone for a return because i can not upload a photo of the damage for an automatic return?

If I withhold shipping cost from refund does ebay keep my final value fees?

Making sure I've got this right....If I refund buyer anything less than the total amount they paid (item+ original shipping) eBay will not refund my final value fees? After I've refunded buyer are FVF automatically refunded or do I have to request it...

Odd Question: Can buyer open Item not received AFTER opening a return?

USPS delivered an item that had signature confirmation to a buyer. However, USPS didn't do a delivery scan. The buyer messaged on Ebay messages stating they received the item but they didn't like it. The return has been open for almost 20 days which ...

Buyer returning item after 30 days - return policy.

My return policy is 30 days - I pay shipping. A return request was initiated but item was not sent back within the 30 days. Now I get notification that item is on its way back to me after the 30 days. This is very frustrating- is there anything I can...

This is frustrating

Hello Ebay! I purchased a radio from China for over $500 in April of this year. The first week of October it's not working anymore. It's an Android radio and I have reached out to the seller. I sent the videos and pictures of at the loading screen. T...

Return sent to wrong address

eBay just indicated that an Item being returned to me has been delivered to a PO box in a different zip code. I don't have a PO box. The buyer returning the item printed the shipping label through eBay returns but apparently it has the wrong address....

Returning an Item

The seller sent me a prepaid label to return a CPU. Thing is, it's a personal label, there was no return initiated, and it was sent through ebay's messages. I'm not sure if that's how it's done. Usually as a seller, I initiate an ebay label or attach...

Sellers Rip Off w eBay Help.

They are sellers on this eBay that are using the system to steal peoples money. I purchased a pair of shoes and tried them on in an instant return them to the box and ship them back. Seller can’t pass by my $165 out of $330 and said that I return the...

Received a small package from CS@Orangeconnex.com which I didn't order

I just received a small package from CS@Orangeconnex.com which I didn't order. I opened it and it was a small 5" white teddy bear in it. When I read the article, it said it could be a brushing scam. What should I do with it? Does anybody received a p...

return labels

I accidentally shipped the wrong item to a customer. I am shipping another one immediately since they still want the item. How do I send them a return label so they can ship the wrong item back to me?

eBay. The Sellers Advocate

refund help

I returned three fabric flags to the seller. The seller refunded me for one of them but hasn't refunded me for the other two. I returned them all together. I provided him with the USPS tracking, and he is dodging the refund, refusing to refund the ot...

Label makers

Does not work need to get refund , no tec support,

returns ,

i read that ebay pays for the returns on ebay page, then another page on ebay say seller pays, i sold alot of stuff on ebay for years, i would get some ebays, that would change there mind and didnt want it after recieving it , or say something is wro...

Resolved! If I request a refund on a package and the person decides to ship the item what happens?

I purchased an item and the person has not even shipped it yet. I requested a refund and eBay is processing it right now. If the person decides to ship it and give me an update are they allowed to do that? I requested to cancel the item and for them ...