Returns

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Resolved! Is there no way to report a seller once a refund request has been cancelled?

So a bit of a long story... I bought a refurbished phone having shopped around for a seller that offered a 1 year warranty. It arrived...all good. But then after a month, an intermittent fault arose that made the phone unusable. No worries, I thought...

Resolved! Partial Refund Question

Buyer has opened a arrived damaged return asking for a partial refund. I have submitted a partial refund offer. How long does the buyer have to accept the partial refund? I would also accept the return but the buyer has indicated they want to keep th...

problem with item bought more than 90 days ago.

I bought an item in January, and there was problems, I asked seller to send me a replacement, and the seller asked me to return the item. So I returned the item, and did not get neither a replacement nor money... I tried to reach the seller by the eb...

Refund

Happy Thursday. I am sad to report such a negative experience as a first timer making an EBay purchase. I made a $300+ purchase on a pair of shoes to start my son’s school year. I can’t send a message to the seller due the authenticity clause and can...

ebay customer service support is a mess

Basically, received item damaged in transit, contacted the seller and let them know and started a return case. A week or two later the seller provided me a return label, which had problems, among which the transport company requires that I pay for th...

eBay does not protect sellers

Has anyone else had this issue and how did you rectify it? There is no way to contact a live agent.I do not accept returns. A buyer sent me a message stating the item purchased was excellent but he no longer needs it. He then submitted a return reque...

E-Bay Charging me Fees on Sales Tax...........

E-Bay Charging me Fees on Sales Tax Collected on Items i sell ??That is messed up..

Are TRS+ sellers protected if they don’t refund shipping for a remorse return?

TRS+ sellers offer 30 day free returns. If they charge shipping, and a buyer returns for remorse (ie didn’t like it) are they protected? Meaning could they get negative feedback? What if the person went to their bank and did a chargeback? Would ebay ...

eBay not refunding me for bootleg items shown as delivered to seller

I got scammed by someone advertising DVDs for sale then sending burned DVDs. eBay decided in my favor and I returned both items to seller in one package. The package arrived and eBay refunded me for one of them. However, they said the other won't be ...

Seller generated return labels. Is insurance included or available?

I have a return where I need to generate an eBay return label for the buyer. So the buyer ships using this label. It gets lost or damaged after the buyer ships. I'm guessing the seller takes the hit. How can eBay generate the return label and not inc...

How to trust a return to a seller who became inactive the day I received a faulty item?

I purchased a battery operated photography flash that was advertized as Open Box. The listing photos showed the battery was included. I just received the item and tried to contact the seller but it says the seller is now inactive, so I can't leave fe...

Return reason problem the customer does not like the product

Good morning,I have a customer who wants to return his product claiming that he does not like it, is this a valid reason for return?THANKS

ebay have not responded to my emails

ebay have not responded to numerous emails concerning a return. The sellers do not wish the return of the item and say they have informed ebay of this, I have contacted ebay five times and none of the emails I have sent have prompted a response. I ha...

Contact ebay

Not exactly sure I'm going to return an item. But is a seller states the item I purchased is NEW in the original box. How do I know this if this is an open box item. It's been handled. I don't have that warm fuzzy feeling that it has not been used or...

Buyer Opened Case and is trying to return a counterfeit item.

I just sold a collectible toy and today, I woke up to a return item request. They stated that the item I sent them was broken but the shipping package had no damage on it. They said I sent them a broken item. However, in the pictures it clearly isn't...