Returns

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Bmw 1200 mirror wrong

I just received the mirror, it took at keast 2 months and it is wrong mirrot, too short and a lot cribes on the mirror oan on the backside. It is for 2005 byt it should be 2006. I need immediately a new one. I contacted the company which have sent it...

Resolved! Buyer asking for invalid refund?

A buyer is asking for a partial, to full refund for a lego star wars parts lot I sold to him. stating that the parts were in terrible condition, even though you could see most of the defects in the pictures. How do I respond to this? Is this a valid ...

Seller disappeared

Bought an engine guard for my motorcycle guaranteed to fit mine. Could not put it on for a few months, but when I took it to the dealer to install it does not fit and now the seller is no-where to be found. All i get from E-bay is we'll send you an e...

Return

I bought something as a guest and now I’m having a hard time trying to return it

Return closed - what next?

Hi, I purchased a lot of 15 baseball cards, and when they arrived they were not the 15 cards pictured (they were junk). I messaged the seller asking if a mistake was made, and he sent back several messages all basically saying "I was selling 15 cards...

Resolved! Restocking Fee?

Does anyone know how I can charge a restocking fee to returns? I've had several recently and it looks like ebay automatically refunds full purchase price automatically. Just wondering...

Cant open a dispute on return because seller may have punked the system with tracking numbers.

Purchased item from a commercial seller which had all the correct part and SKU numbers in the listing with ebay parts guarantee. Part delivered but isn't close to what was listed. Seller rudely accept return implying I'm an idiot, I point out their m...

Return-Buyer Pays Return Shipping

I am new to selling on Ebay. Just got a return request which Ebay automatically approved since I accept returns with buyer paying return shipping. The buyer's reason for return was that they changed their mind. Do I need to do anything else at this p...

how do you make a returns label

Buyer needs to return an item (not as described my fault) how is this done?Does the buyer need to open a case?

Refund Responsibility

Customer asked for a refund and Im not sure if he is entitled to one under Ebays rules. I posted a vintage empty paper package, and the buyer assumed it was unopened and brand new. I admit that I failed to specify that it was an empty package, but I ...

Purchase History

Cannot return an item ordered because it does not appear in my Purchase History.

FYI: Seller selling counterfeit item(s) AND SCAMMING RETURN PROCESS

Just want folks to know I just went through hell with a seller who not only is trying to fence counterfeit items but claims to accept returns and then when USPS attempts to deliver to address they provide, turns out the address is fake, item is shipp...

Damage item recieved from seller

I purchased a tonometer from seller and i recieved it totally damage, the return window had passed when i opened the package as i was away on vacation, i tried contacting the seller for even some sort of refund/ return but nothing. I find that this s...

Return item from a different address than the original destination. Are there any issues?

Hi guys! I want to return the item from a different address than the original destination.I'm going to print a USPS return label with the initial destination address.But the item I want to return is now in another US state. What should I do?Should I ...

I need help

Ok i have absolutely no clue what i am doing nor can i figure out how to post the questions i have so guess ill just ask it here any help would be so much appreciated. Ok so ebay made a mistake and did not do whats right and did not do what they prom...