Returns

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Defective unit

Return defective unit instruction

Returning / getting a refund after closing return request?

Hi all, I brought 2 turntable a few weeks ago. I previously had audio problems with them. Tried to get a refund and return via messaging seller who refused, so I opened IND request. Seller then contacted eBay, but before the case ended I decided to c...

Item doesn't match listing return, but the buyer is wrong

I've just had my first return request opened, with the buyer claiming as the reason that "the item doesn't match the photos and description". The thing is, the buyer is trying to justify their return (based upon their comments and uploaded photos) on...

I dont get this please help

ok a seller listed a "Rubber Freakies Boss Moss". I bought it, then I thought something was off, b/c the color of the Boss Moss was different from the rubber ones. I contacted the seller and asked them if they were sure it was a rubber one. They said...

Ebay fraud with a buyer on a refund

On June 11, I refunded a buyer $166.45 for a Hot Wheel with a damaged card not realizing eBay would not automatically send him a return label to get my item back before he received the refund. Item #226171416191I have messaged him several times with ...

Resolved! article refund

I have a situation because I don't receive the package to my house. The seller send the article to other house and now I don't have the article in my hands. I don't have the way to send to the seller because I don't have. Please I need help with this...

How do You get to Talk to Someone at Ebay about Money They told me that they were going to Refund m0

Ebay told Me that My Account was Hacked and a Return Item was send to a different Address and Ebay said that They would Refund My Money to My Account in 10 days or less and it has been over a month and NO Refund.

WALLET

label for the wallet that i am sent back

Returns

An I obligated to accept a return on a dress listed with no returns?

Refund Taking Too Long (More Than 5 Days)

More than 5 business days have passed & I still haven't received my refund for a cancelled item. Why is it taking so long, and if it doesn't take between 3-5 business days, why lie instead of changing it to POSSIBLY WEEKS OR EVEN MORE? The seller req...

Two returns to sender in a week!

The only thing I think is happening is crooks are using credit card numbers of other people to see if they are any good on eBay so they can use them on big ticket items. Think of the poor new seller who changes the address for the crook.Both these re...

Resolved! Buyer wants to return item before its even delivered.

We sold at item at work for $50, (car trim item), shipping was $14 (3lb in med FR box), buyer got charged $9.80 in tax (19.6%). The item has not yet been delivered and won't likely arrive till Monday.The buyer requested a refund while the item is en ...

Authenticity Guarantee failure --> Item gets returned to seller?

What if the authenticating team deems the item (in this case, shoes) as fake, but the seller listed the item as "no returns". Does it still get returned for being fake? Just want to make sure.

Resolved! Learned the hard way that you don't have to contact seller to get a return

I didn't realize and started a return and then stopped it which hosed me. The seller now is playing dumb and saying they don't know how to do a return label. WHAT?? I called Ebay and got great customer service, but nothing they can do since I stopped...

Getting a refund after opening a "Item Not Received" request

I recently bought an item on ebay, it got shipped to wrong address, and I opened a request saying I still wanted the item, but due to some recent problems I need to cancel it, can I still get my money back?