Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@maxoptical wrote:
I have an issue I need help with. One of my eBay buyers opened a return for two items that they purchased together. As I was creating a label the Buyers account was suspended by eBay and I could not upload my single return label. I don't know the reason for the suspension. I was told by Anchor Support that I should do nothing and the return will time out with no negative effects on my account. Three days later eBay bot generates TWO USPS labels and emails the labels to the now-suspended customer. The customer has now shipped back the items and they are due to be delivered today. How is a return being facilitated by eBay for a seller who has been suspended? John Norman Max Optical
Hi @maxoptical - this isn't something that should typically occur but could be possible based mainly on timing (for instance, a return being accepted and the label time line passing prior to the suspension being placed, or coincidentally at the same time, etc).
In this particular situation I recommend reviewing the items that you receive back and issue a refund if appropriate. As the member is suspended the opened return should not count against any of your metrics. If there are any issues with the return please contact CS for more assistance!
@slowturtlesrun wrote:
and please let me add to my above question, let's say I didn't google the address and I shipped it to the fraudulent address, what happens then?
@slowturtlesrun as long as you ship it to the address provided by the buyer at checkout then you are protected from Item Not Received cases if tracking shows delivered. If tracking shows that the address isn't valid then you would also be protected as long as you used the address the buyer provided at checkout.
You'll find more details about seller protections related to your questions here.
@my-cottage-books-and-antiques wrote:
I'm fine with the way this transaction ended, just a little surprised, and trying to understand what exactly happened here: ( I'm making up some of the numbers, don't recall exact amounts) Buyer made an offer of $9.00, I declined, buyer made another offer, of $10.00 I countered with $12.95, buyer countered my counter-offer with $11.50, and I declined his $11.50 counteroffer. I figured that would be the end of it, but he came back the next day and bought the item at my counter offer price. Now, I would have thought once he had countered my $12.95, with his $11.50, which I declined, that would have cancelled out my $12.95 counter. So, just trying to understand.
If he had declined my $12.95 counter, that would have been the end of it, right? But since he countered, even though I declined his counter, he could go back to my original counter-offer and accept it?
Hi @my-cottage-books-and-antiques - oh this is a great question! I had to do some digging because this totally stumped me, but here's what I've been able to find:
A counteroffer from seller to buyer is good for 48 hours, and Buyer/Seller counteroffers operate independently of one another. It's essentially designed to allow you to deny a buyer's counter while still leaving your offer on the table for the full 48. Once expired, your counteroffer is considered 'declined' and is inaccessible to the buyer.
Thanks again for this question, I learned something today! 🙂
Someone (or more) in the IT department needs to be replaced.
I get an offer on a listing.
I accept.
It shows that I can then send an invoice.
When I click on that, this appears.
OK, I'm smart enough to click on the here
Scroll down on the invoice, and see this. The account is in MP, so I don't get payments via PP, and the email displayed is not even associated with my PP anyway.
Oh well, another day in paradise.
Edit: Reply to this post can be read here
@maxoptical wrote:
I am less than 30 days on Managed Payments. If a customer returns an item that was purchased while I was on Paypal, will the refund come from Managed Payments or Paypal?
I have spoke to several Anchor Store reps with no answers.
John Norman
Max Optical LLC
Hi @maxoptical - required disclaimers first:
As someone who is not an expert on managed payments I may not be able to address your question in its entirety. If you have been notified to register for managed payments you are able to request a call back from a payments-trained teammate by accessing any of the Help Pages related to payments and using the 'Have us call you' feature at the bottom of the page.
The information provided is accurate as of today's date (09 30 2020) but may become outdated in the future. If you are reading this at a later date please consider checking the Help Pages or request a call back from a managed payments teammate who can provide the most up to date information.
An item sold prior to your activation in managed payments should refund from PayPal.
