mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have!
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@valueaddedresource wrote:
Yesterday the System Status page was showing Service Disruptions for Billing & Payouts but did not give any specifics about what the issues were or how sellers could identify if they had been affected.
I noticed that today the status page was updated to reflect the issues had been resolved without any further information.
Can you shed some light on what disruptions/issues were being experienced specifically so sellers know what to look for and report in case we see lingering issues?
Hi @valueaddedresource - we requested more information on the issue from yesterday and have not yet heard back on details. If and when we hear back we will update the chat as well as the threads you've tagged us to on the subject. Thanks!
Update:
Hi @valueaddedresource - I have received the following information on the subject from the Payments team:
The issue impacted a limited number of sellers but has since been resolved.
I know I may sound like a broken record, but we are passing the 4 month mark by my notes where we are still not getting email notifications for threads we are subscribing to and following. This is really a huge amount of time. The bell is horrible and frequently inaccurate.
Updates please.
-----
Edit: A reply to your question can be found here
@gwzcomps wrote:
eBay continues to claim they are committed to its buyers and sellers. We still have yet to see any proof of that commitment when it comes to the CS side of things. When is eBay going to quit hiding behind the pandemic excuse and get their support systems to at minimum par with internet providers? It is pretty sad when my ISP provides better support for a mere $60 a month than eBay does for $1000 a month.
This is especially critical with the MP changes eBay is ramrodding down our throats with no support or consistency.
@gwzcomps COVID-19 has resulted in us having our customer service people move to a work from home setup to ensure their safety (I'm also working from home and am very grateful to eBay for this) and this did change how we service members for some topics. The managed payments team is still available to help members by phone though. You can reach them by going to this page and selecting 'Have us call you' at the bottom. They'll be happy to help you with your payments questions.
For other questions you can go here and select 'Contact us' at the bottom of the. Depending on the topic you will be able to have us call you, chat online, or send an email.
@tev4all wrote:10 minutes no reply guess this query is proprietary, gotta pass it thru legal
If that were unusual on the chat I'd say there would be cause for concern. But there are always questions that take them longer to respond to for likely a multitude of reasons. I respect it can be annoying but try a little patience, they will usually get to them.
