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@valueaddedresource wrote:
tyler@ebay brian@ebay payments_team@ebay
There were many reports yesterday of delayed/missing payouts. There was no response or announcement and no updates to the system status page.
I understand Monday was a holiday, so I was not expecting a payout that day. However, in the past, payments continued to be processed over the weekend and on Monday so that most of the money was available for payout on Tuesday. That did not happen this week. Instead, those orders did not move to "available funds" until after the payout on Tuesday and were finally paid out today.
Some sellers on weekly payouts were reporting it skipped the payout this week entirely and is now showing them next payout for next Tuesday.
Was this a "one off" scenario with processing or has there been a change to how eBay is processing payments over weekend/holidays?
Here are a few threads for example:
@valueaddedresource the information I've found is that funds will appear as available for payout within 1 business day from payment confirmation. Since weekends and holidays aren't considered business days, funds from transactions on those days will show available for payout on the next business day. In this weeks case that would be Tuesday since Monday was a holiday.
Good afternoon eBay Support Team
Subject: Managed Payments Weekly Payout
I need someone to explain how eBay's Managed Payments failed to pay me a single penny this week despite sales as follows:
Thursday, Feb 11 = 2 Sold items
Saturday Feb 13 = 7 Sold items
Sunday Feb 14 = 7 Sold items
Monday Feb 15 = 2 Sold items
The first pic below clearly shows last week's Payout was Wednesday the 10th NOT Tuesday the 9th. That was after a non-holiday weekend. So this past weekend was a Monday holiday weekend and money did not seem to move at all from Processing to Available over the weekend like I have seen in the past. So Tuesday rolls around and there was NO message in the AM about a Payout and money started to shift from Processing to Available ... by 3:30 PM EST ALL money had moved to Available ON PAYOUT DAY but when I checked for the payment (2nd pic below) the Summary stated that my next Payout would be Feb 23 ... THAT'S NEXT WEEK!
What about today Wednesday like they did last week????? There is absolutely NO reason why I got completely stiffed this week by Managed Payments, none at all. And NOTE, money is switching from Processing to Available in HOURS on Payout Day ... virtually NO movement over a 3 day Holiday Weekend and then over a several hours period on ONE day it ALL shifts!?!
This situation I am pretty convinced is by design ... imagine all the millions of dollars that can be held an extra week after a Monday holiday weekend!?! Do you doubt this? Over the next 10 years there are about 100 holidays where banks are closed and 62 of them ARE ON A MONDAY! That is not a coincidence ... that is intentional ... 4 holidays will be on Tuesdays, 6 will be on Wednesdays and the remainder on Thurs & Fri ...
(PS: And NO, I do not want Daily Payouts, I do not want to have to check online banking more than once a week nor make more than one entry in the checking account for this ... MP already causes more work than PayPal did)
Hello tyler@ebay
RE: "Estimated Delivery Date Shown To The Buyer"
Order number 19-06553-65247
Here is the follow up details that you requested from last week (posts 19 & 26) regarding the changing of the “Estimated Delivery Dates Shown To The Buyer” on a seller’s orders details page post sale after the buyer has completed their purchase, postage has been purchased, and the package has been accepted by the USPS.
The screen shots of the order details that I am providing this week is different than the one that I provided last week. This one is current and still in transit awaiting delivery.
Am I wrong in my understanding that "Estimated Delivery Date Shown To The Buyer" is locked in once a buyer has paid and completed their purchase?
On this account I noticed that the "Estimated Delivery Date Shown To The Buyer" for a sale that I made last week to a buyer in the state of Illinois on 02-09-2012; had changed within the Order Details Page, post sale.
This order originally showed an "Estimated Delivery Date Shown To The Buyer" of Feb. 18, 2021, at the time that I purchased postage via eBay shipping labels.
When I checked the same order details page 48 hours later on 02-11-2021 the "Estimated Delivery Date Shown To The Buyer" HAD CHANGED TO Feb. 16, 2021. Thus reducing the estimated delivery time by 2 days.
I may have missed an update recently but it was my understanding that once a buyer had made their purchase that the "Estimated Delivery Date Shown To The Buyer" was locked in and would not change.
I ask because I am worried that for sellers who are in Managed Payments are now experiencing payment hold due to buyers filing INR- Item Not Received cases and this changing of "Estimated Delivery Date Shown To The Buyer" is in this example shortening the window by 2 days in which this buyer could possibly open an Item Not Received case.
Here are screen shots of Order Details Page for this particular transaction.
The 1st screen shot is of a scan that I took of my original printed hard copy of that order’s Order Details page which was printed immediately after postage was purchased on 02-09-2021 but before I handed the package over to the USPS and was checked in by them.
The 2nd screen shot was taken after the package was in possession of the USPS approximately 2 days later.
1st Screen Shot
Is Of My Original Printed Hard Copy Which Was
Printed On 02-09-2021
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
was Feb. 18, 2021
Original Feb. 18 EDD
2nd Screen Shot
Screen Shot Taken On 02-011-2021
AT THAT TIME THE:
"Estimated Delivery Date Shown To The Buyer"
WAS CHANGED!
From: Feb. 18, 2021
To: Feb. 16, 2021
USPS Postage purchased on 02-09-2021 through eBay Labels but the package was not checked in and in possession of the USPS until later that afternoon.
IMO From what I have observed this past week along with a lot of help from @valueaddedresource it's my belief that whenever the USPS provides updated delivery dates that these are also somehow changing the "Original Estimated Delivery Date Shown To The Buyer" within the order details page. But from my understanding that date was always going to remain static and fixed so that sellers would have an unaltered "Estimated Delivery Date Shown To The Buyer" for their records and to help should a INR case be allowed to be opened prematurely by the buyer.
But unless a seller either takes a screenshot or prints hard copies like I do with every transaction then sellers might never know or notice that the original date provided had changed.
This current transaction had its EDD shortened by 2 days and was changed from the 18th to the 16th. Well now its the 17th and that package has yet to be delivered as of this moment.At the end of this I might actually need that extra time that the original Feb. 18, 2021 provides me as a seller.
@mg152 wrote:
I just stopped in to say hi. I haven’t been around in a while. So hi everyone! ❤️❤️🐶🐶🐶
@mg152 Tyler and I actually noticed last week that we hadn't heard from you in awhile, so it's so good to hear from you!!!! We love it when you stop by to say hello 😊 I hope everything is going well and that you're staying safe 🙂
@sodelight wrote:Hello Ebay Staff,
Something needs to be done regarding Sellers cancelling Buyer orders and placing the blame on them! I've had more orders cancelled than I can count, by Sellers falsely stating 'Buyer requested cancellation', when I absolutely did not! The cancellation is due to seller not having the item for whatever reason. Ebay used to send the buyer an email a]to confirm they requested the cancellation. This is no longer being done. Sellers are putting the blame on buyer in order to avoid defects on their selling account, which they deserve. Instead the buyer then receives an ebay strike and it makes it look they constantly cancel purchases! On top of this ebay hides the ability for the buyer to leave feedback. This seriously needs to be addressed. Thank you.
You can use the report seller form. Violated one of eBay's policies> other
Then in the box state that the seller lied about the cancelation reason and you do NOT request to cancel the sale.
Report seller>
Hi everyone!!
I got 2 questions:
1. why I am still not getting email notifications when posting on a thread
2-. why am I getting this everytime I sign into the community
TIA for the reply
@gwzcomps wrote:
eBay always claims a change is "simplified" but how are you going to make it so we can do our accounting easier with this new "simplified fees" nonsense? I really wish the higher ups have worked an honest day in their life. Maybe then they would understand how many problems they create for us small/medium sellers with these supposed positive changes.
Also I am guessing this concept is over eBay's head as the years have demonstrated, but giving us an actually useful accounting tool for "free" would make eBay more money. I waste a month's worth of working hours every year trying to work out the convoluted mess of numbers eBay provides for accounting purposes. Sure would be nice if eBay provided usable numbers for accounting purposes like most competent businesses do.
Hi @gwzcomps - Thank you for sharing your input. I know this on the payments teams radar as this is something we report out on every week. I don't have any specifics I can share at this time on updates, but wanted you to know that it's something that's being reviewed.
