mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Hi everyone! Thanks for joining us for the Weekly Chat with eBay Staff. We don't have a specific topic this week, so feel free to share any general buying or selling questions you may have.
The chat thread will remain open until 2 PM PT at which point we'll close it from additional responses. After that time, we'll continue to work on responding to any queries that might still be unanswered.
To post your question, click Reply in the lower right corner of this post, type your question, and hit submit between 1-2 PM Pacific Time. The format of our chat mirrors the format of our Community Discussion Boards, where each post will appear in the thread chronologically. The Community Team will review each question as it comes in, and will quote the original question in our reply. This quote and the reply will appear later in the thread, so just keep scrolling down to see our answers.
Missed the chat? Send your questions to the podcast by calling 888-723-4630 or email us at podcast@ebay.com and maybe your questions will make it on the air! Or listen to past episodes while you wait for next Wednesday!
@treasureeverywhere wrote:
Hello,
It seems that the selling forms, Quick Form and Advanced Selling Tool, are now combined into one sales form (aside from the business tool that's available for high-volume sellers). Am I correct that there's only one sales form now for all listings?
On the Selling Form, in the description section, there was a time when you could change the text's color to bring prominence to some words. Is changing the text's color still available? I don't see it and want to make sure I'm not missing that option.
Also, within the Selling Form, there was a counter you could set up that increased in number as potential buyers visited the product page. Is the counter still available either as a visible feature for buyers or a hidden feature for sellers?
Thank you very much for your responses as I continue preparing to sell.
Shirley
@treasureeverywhere there is a new unified listing tool. You'll find more information about it here.
My understanding is that currently you'll need to use HTML to add color to text. As we move forward we'll watch seller feedback and make improvements as needed.
I'm not sure about the counter. I'll ask around and let you know what I find out.
@cottageconservator wrote:
Hi Tyler! Thanks for hosting this. I was moved to managed payments and I'm having a terrible time finding the credits issued to me from eBay for the donations I make to eBay for Charity. I've contacted eBay for Business, eBay chat, I've posted in eBay groups on Facebook and no one seems to have an answer. I technically need to report this credit as income, but I'm unable to do so because I can't find anything that shows the totals on the credits.
Hi @cottageconservator - ooooh this is a good question. I'm not able to get you a lot of detail when it comes to both managed payments and eBay for Charity, but I know who can! The charity team has a page (link here) that has an 'email us' option at the bottom of the page. They are the best folks to ask for help with this because they've overseen the integration of eBay for Charity with managed payments.
Thanks!
I realize you aren't likely to be able to help with this, but I just need to throw this out there and vent a bit.
MP's process of holding and releasing funds is so awful it defies logic. I don't even know how they even begin to justify it.
I had two INRs filed in Ebay on the 11th of this month.
INR # 1, the tracking showed it was delivered per the tracking on 2/4 yet the buyer opened an INR on 2/11. It is now 2-24 and MP is STILL holding my money. That is NINE business days later.
INR # 2, it was opened 2/11 and there was a problem. It was just recently delivered on 2/22.
So what the heck is the policy as I'm out of guesses.
______
Edit: Reply to this post can be read here
Hello
eBay made an announcement on 02-17-2021 regarding New Shipping Badges that are now going to display "Free 4 day shipping" on sellers listings and within search.
https://community.ebay.com/t5/Announcements/Simplified-shipping-badges-come-to-eBay/ba-p/31625712
Simplified shipping badges come to eBay
Can sellers "Opt Out" of having the "Free 4 day shipping" badge displayed or added to their listings?
I ask because I am concerned that buyers are going to take the promise of 4 days literally due to the fact that they may not realize that what eBay is actually referring to is "4 business days shipping" rather than 4 calendar days.
I am also concerned due to the fact that eBay appears to be using a seller's historical handling times when displaying the badge versus their actual handling time.
The screenshots below are from another account that has 3 busness days handling time. The buyer was shown "Free 4 day shipping" for an item that they purchased yesterday 02-23-2021. As you can see from screenshot #3 I am not even obligated to ship this item until this Friday 02-26-2021, but yet they are still be shown "Free 4 day shipping" with an estimated delivery date of Monday 03-01-2021.
I understand that for many sellers this new badge will be considered a feature, and rightfully so. But for other sellers such as myself I would rather not allow my listings to be responsible for disappointing my buyers with unrealistic expectations.
So once again is there a mechanism within eBay's site settings that allows sellers to "Opt Out" of having these badges displayed within there listing?
Screenshot #1 "Free 4 day shipping" displayed on the main listing page
Screenshot #2 "Free 4 day shipping" displayed on the Shipping & Payments page
Screenshot #3 Order Details page post purchase w/ Ship by date of 02-26-2021
_____
Edit: Reply to this post can be read here
@mam98031 wrote:
I realize you aren't likely to be able to help with this, but I just need to throw this out there and vent a bit.
MP's process of holding and releasing funds is so awful it defies logic. I don't even know how they even begin to justify it.
I had two INRs filed in Ebay on the 11th of this month.
INR # 1, the tracking showed it was delivered per the tracking on 2/4 yet the buyer opened an INR on 2/11. It is now 2-24 and MP is STILL holding my money. That is NINE business days later.
INR # 2, it was opened 2/11 and there was a problem. It was just recently delivered on 2/22.
So what the heck is the policy as I'm out of guesses.
@mam98031 you're right that I don't have an answer to this specific question. The help page for holds give basic info, but you may want to use the 'Have us call you' feature at the bottom of that page so payments support can help further.
@carlqsportscards wrote:
It might be a good idea for ebay to start a thread about the new standard envelope for sports cards, where people can actually get their questions answered by ebay employees.
There are so many threads about this subject, but nobody can definitively answer everyone's questions.
Multiple reports of customer service reps knowing nothing about it.
Hi @carlqsportscards - thanks for this feedback! I'm not sure about a dedicated thread but I think it may be a really good idea to invite them to a weekly chat and have them online to answer questions.
Do you think it would be a good idea to open a separate thread earlier to get a list of questions they could then come to a chat ready to answer?
@cottageconservator wrote:
Another question. I am having a difficult time understanding how to enter my sales and expenses for eBay since moving to managed payments because there is no longer an invoice that details all my expenses. And there are no sales reports any longer. I'm trialing a couple of software programs that integrate with eBay and QBO to help make sense of it all. One of the software programs is called Link My Books and they asked me to post this question:
We are using the Payout API to manage our bookkeeping and we have noticed an error in one of our payout reports. We hope you can help to provide us with additional information.
Payout ID:
Amount: USD 16.5
Date: 23 Feb 2021
The missing amount is: USD -73.24
The sum of all the transactions contained in the payout report does not match the value of the payout itself. The difference is the "missing amount" above.
Please could you let us know what the missing amount is for and why it does not appear in the Payout report generated from the API?
Grateful for any insight.
@cottageconservator - I appreciate you reaching out on that missing amount you're seeing! Here on the boards we are not able to look into or share account specifics, so I unfortunately cannot hunt down where that amount is hiding, but our payments team would be able to review this in greater detail and help. I would recommend contacting them by going to our help pages and searching 'Managed payments', clicking on a page and using the contact options at the bottom of the page.
