The buyer escalated the case before I responded to the return request (I
was waiting on more information from UPS). However, once it was
escalated to a case, the message from eBay customer service on Feb 12th
said "we have placed the this case on hol...
Brian - You wrote "If the seller does not follow the decision eBay made
within the specified timeframe then the case will be closed in the
buyers favor. Since you didn't cover the return shipping cost as
instructed the case was closed in the buyers f...
Hi - 20 year eBay member and 15+ year seller here, I'm hoping someone
can help me out on a case where I have been scammed by a Russian buyer,
as eBay customer service has been extremely unhelpful. The buyer
purchased a $770 smartphone (Samsung Galaxy...
Brian helped me out last week to get a defect removed where I tried to
send a refund but eBay's site was giving me an error. Brian said "if you
run into a problem issuing a refund then it's best to contact customer
service for help. You can go to thi...