Community Chat, April 22 @ 1:00 pm PT - General Topics

[tyler@ebay]

Join the Community team here at 1 PM PT on April 22nd for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.

The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.

If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.

[go-bad-chicken]

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@maxoptical wrote:

To add to your request,  all of the eBay emails should have more information.  If it is a sale, buyers question, or a return request the email should have all of the information included.   We should not need to click through multiple screens just to get all of the information needed.  

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Agreed!

By having more information readily accessible within that email/alert will IMO ultimately lead to sellers providing better customer service in the long run while at the same time potentially helping them to eliminate mistakes which are commonly made by sellers post sale. The more information the better. 

[gwzcomps]

My criteria is complicated and expanding. 😛 Some of it is gut feeling and some of it is years of noticing things that bad buyers in my field do. I think I had to block 10 people this week already.

[mam98031]

Something else I would love to see come back, as it was removed many years ago, is a link on our listings to close them if we need to.

Along with the links to revise a listing, sell a similar item or create shipping discounts, there once was a link to close / end the listing.

It sure would be handy to have that back as many times when reviewing a listing I see that I need to close it for one reason or another.  But we can't do it from the listing, we have to go back to the SH, active listings, call it up and then end it.

Just something that would save sellers some time.

[gwzcomps]

What I would love to find out is why eBay stripped all the important information out of the "Your eBay label is ready" email. Kinda pointless sending them with what they contain now. I remember it used to supply basic buyer information, carrier, and tracking information. Was a really good way to figure out problems when the buyer messaged about tracking or delivery time issues.

[vrykalak]

@vrykalak wrote:

Lost my internet connection for most of 5 days, Friday morning thru Tuesday evening. And, due to the current situation, libraries and other places I might have gone to log in are closed. So
- didn't get notice of a sale on Sunday (still haven't--no emails Sat-Mon)
- couldn't get the info to ship Thursday sales, or print labels
Can I get any relief from the defects caused by the late shipping?

Hi @vrykalak, while I can't say definitively what protection options are available for you, I recommend you contact Customer Service with the related item numbers to discuss this further.

[mam98031]

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@gwzcomps wrote:
My criteria is complicated and expanding. 😛 Some of it is gut feeling and some of it is years of noticing things that bad buyers in my field do. I think I had to block 10 people this week already.

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So you are blocking buyers that you've had no transactions with but somehow you feel they will do you wrong so you block them?  Where are you gathering these buyer IDs?

Dang, I handle a lot of transactions and I don't think I've blocked 10 people in the past year.  

[comics-scifi-collectibles]

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@vrykalak wrote:

8 free relists on auctions?
Where is that? and who can use it?

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@vrykalak   I know you asked Tyler but thought I jump in.  8 times free relist on auctions is for members that are using the quick listing form.  Only new sellers or ones that have not been selling for a while have access to the form. 

[sugarcitysales]

Do you see the variations issue actually getting resolved where the system is going to go back and capture the correct on hands and sales to date?  I was told by eBay to cancel the orders for the units that do not actually exist by using the "address conflict" reason.   I'm getting blasted by the buyers for this, as if I am incompetent and causing them great distress.

Do you have a better way of dealing with this? and can I get an ETA for resolution?

[mekkhasgirl]

It is not just 1 listing, all the sponsored ones are clearly overpriced and ebay cannot pretend to not know about it and then deactivate lower price listings.

[go-bad-chicken]

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@gwzcomps wrote:
What I would love to find out is why eBay stripped all the important information out of the "Your eBay label is ready" email. Kinda pointless sending them with what they contain now. I remember it used to supply basic buyer information, carrier, and tracking information. Was a really good way to figure out problems when the buyer messaged about tracking or delivery time issues.

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Yes I definitely agree!

1 - Buyer's Note To Seller is important info to have.

2 - Shipping service offered or chosen by the buyer is important info to have.

3 - Also at the very least the buyers City, State and Zip Code is important info to have.

[coffeebean832]

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@comics-scifi-collectibles wrote:

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@vrykalak wrote:

8 free relists on auctions?
Where is that? and who can use it?

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@vrykalak   I know you asked Tyler but thought I jump in.  8 times free relist on auctions is for members that are using the quick listing form.  Only new sellers or ones that have not been selling for a while have access to the form. 

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I have the option on my baby account that's about a year old- but I use the advanced listing form.

[b86fiero]

Another shipping question.

Shipping to Buyer Name, General Delivery, City, State, Zip Code.  The one I recently shipped was to a smaller town in VT.

I asked a few questions about General Delivery in a post on the Shipping & Returns board and received some very helpful info there.

One question I asked was when does the Post Office consider the item delivered.  When it arrives at that particular Post Office or when the addressee claims the item?  I received the answer that it is considered as delivered by the Post Office when it arrives at that post office.

When does eBay consider it delivered?  Will it show as delivered on my account when it arrives at that post office? 

What if the buyer claims item not delivered?

[vrykalak]

Another question about Item Specifics:
If the item I'm selling is in the product catalog, why aren't IS values that are in the catalog data automatically filled in?
...It's not any particular category. Catalog never fills in IS values.

[sugarcitysales]

also, how can I get a list of the item numbers that went thru this update process?  I have over 4000 listings and it would be too timely to go thru and attempt to find those listings that are effected.

[tyler@ebay]

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@carlqsportscards wrote:

While listing the last few days, instead of suggested item specifics that you can click on if correct, it's now adding item specifics automatically and you have to get rid of them if they're wrong.

This is BEYOND annoying. Every time I list a sports card with a piece of a jersey in it, it automatically fills in the country of manufacture as Jersey, and I have to manually get rid of it. EVERY TIME. Sometimes twice during the same listing.

Also, even though the player's name and team are in my title, it never automatically adds those to the item specifics.

Ebay's artificial "intelligence" is dumber than a bag of rocks.

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Hi @carlqsportscards - I recommend that you pass this feedback on to the structured data team directly to let them know how this has impacted you. Please send details in an email to sdsupport@ebay.com

Thanks!