Join the Community team here at 1 PM PT on April 22nd for our Weekly Chat with eBay Staff. We don't have a specific topic this week, so please bring any general questions you may have about buying or selling.
The chat will be open for questions from 1-2 pm PT, at which point we'll close thread from additional responses. After this time, we'll continue to work on responding to any queries that might still be unanswered.
If you're new to the chat, welcome! Simply Reply to this post with your question from 1-2 PM Pacific Time and we'll be happy to look into it for you.
@sugarcitysales wrote:
Do you see the variations issue actually getting resolved where the system is going to go back and capture the correct on hands and sales to date? I was told by eBay to cancel the orders for the units that do not actually exist by using the "address conflict" reason. I'm getting blasted by the buyers for this, as if I am incompetent and causing them great distress.
Do you have a better way of dealing with this? and can I get an ETA for resolution?
Hi @sugarcitysales, the issue that caused this has been resolved, meaning quantities will remain as they should going forward. We are working to backfill the quantities on the impacted items with the quantity that was present before the incident occurred. However, we will not touch the listing quantity if a sale or revision has occurred since that time. If a sale or revision has occurred then you will need to manually revise the quantity.
@b86fiero wrote:
Another shipping question.
Shipping to Buyer Name, General Delivery, City, State, Zip Code. The one I recently shipped was to a smaller town in VT.
I asked a few questions about General Delivery in a post on the Shipping & Returns board and received some very helpful info there.
One question I asked was when does the Post Office consider the item delivered. When it arrives at that particular Post Office or when the addressee claims the item? I received the answer that it is considered as delivered by the Post Office when it arrives at that post office.
When does eBay consider it delivered? Will it show as delivered on my account when it arrives at that post office?
What if the buyer claims item not delivered?
Hi @b86fiero - As long as the tracking shows an attempted delivery we consider it 'delivered'. In the case of General Delivery, we'd look for any 'Available for Pickup' type of scan. Our system is designed to update based on USPS' tracking info - so yes, I would expect it to reflect the USPS scan (though it may not be immediately after the USPS scans it).
As long as we see that the item is available for the buyer to pick up you are protected. 🙂
@mekkhasgirl wrote:
It is not just 1 listing, all the sponsored ones are clearly overpriced and ebay cannot pretend to not know about it and then deactivate lower price listings.
Hi @mekkhasgirl, if these sponsored listings are for items that are not allowed on the site then please report them. They are not allowed on the site and we will take action to remove them.
brian@ebay wrote:
@coffeebean832 wrote:
In this post (https://community.ebay.com/t5/Selling/200-free-listings-through-April-on-non-store-accounts/m-p/3083...) Tyler confirmed that the 200 free listings promo in April had a glitch regarding auction-style listings scheduled to automatically relist 8 times.
"This is a confirmed technical issue: the 8 free relists for auctions should not be pulling from the 200 promo."
Is this glitch going to be repeated in May or has it been fixed for next month? Thanks!
Hi @coffeebean832, I'm not sure the status of this one. I'll reach out to our tech team to get an update and post in this chat (and tag you) at that time. Thanks 🙂
Hi @coffeebean832, I received confirmation that this has been resolved, so in May it will be fine 🙂
