mam98031 • Volunteer Community Member • Buyer/Seller since 1999
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@Anonymous wrote:
@mg152 wrote:
How is Trinton doing? We are thinking about him, praying & sending good vibes to him.Hi @mg152, I'm doing much better! Antibiotics have been very effective haha!
Thank you so much for your good vibes
That’s great! I didn’t realize you were here. I’m glad you’re back. Gotta love modern medicine. 😀
I don’t really have any issues but a funny story.
you all know we moved in November which makes this even funnier to me anyway.
i was getting my laundry out of my closet when something hit me in the head. I picked it up & it was an unopened eBay package from March 2017. At that time you’ll remember my inlaws were both dying so I guess I put it somewhere & forgot about it. I messaged the seller & she thought it was hilarious too. I have bought from her several times before & since March 2017. People on social networking didn’t think it was funny at all. Some people have no sense of humor. I can’t figure out how it got into the top of my closet that I’ve had 5 months though. Ghosts? 😂😂😂😂
It wont let me post a pic of the label with the date
@all1by wrote:
Hi,
I recently ran into a problem with returning a damaged item to an international seller.
The return instructions on the return details page are as follows:
"Send the item back
Be sure to send it back by Month Date. If you don't, we might close your return and there's a chance you won't get a refund. The seller's responsible for return shipping charges, so you can ask for a return shipping label. If you have to purchase one, we'll ask the seller to reimburse you."
This is a little vague, and actually incorrect for international sellers.
This is the actual policy, paraphrased by another community member: "The seller is NOT required to provide a label. They are required to PAY for return shipping--whether it be by issuing a label or sending the funds for a label through paypal. On an international purchase, the seller cannot issue a label and neither can ebay. If the seller does not issue a label or send the buyer funds, then the buyer can get ebay involved by asking them to step in. The buyer also has the choice of paying for return shipping & being reimbursed by the seller. If the seller instructs the buyer to pay & promises to reimburse them, the buyer can get a courtesy refund from ebay if the seller doesn't follow through."
International sellers are not able to issue a return label because US postal companies won't let them. I spoke with 3 different eBay customer service representatives on the phone, and they all stated that the seller must provide the return label. This confusion caused conflict and stress between the seller and I. I ended up having to ship the item myself, but to one of his associates in the US.
Is it possible to have the return instructions on the return details page edited to more closely reflect eBay's actual policy regarding shipping an item back, particularly with regard to international sellers, tracking requirements, etc.?
Thanks
Hi @all1by, this is a good call out and one that I'm happy to pass along for review. While some international countries can purchase labels directly through a shipping carrier (DHL is a good example), this may not be available for all countries. Buyers should also not be expected to purchase a label at their own cost as we cannot guarantee that a seller will reimburse them. The messaging we present to buyers and sellers could definitely be worded better so thank you for bringing it to my attention!
Good afternoon Everyone.
In the new Auto return system Ebay started back in October of last year, I find what I consider to be a serious flaw in how it is intentionally programed that I find very concerning as a seller.
I require a RMA number on all returns and I have my return preferences set up to do that. So when a Request gets filed, before Ebay can auto issue a label, I can lay eyes on the Request and respond to my buyer if I choose to before something gets shipped back.
This has come in handy for me as I've been able to divert an actual return because my customers problem was easily resolved without it. Everyone went away happy.
No with that said, the concerning part of this process for me comes after I assign my RMA. Once I do that, I can NO LONGER communicate with my customer inside the Request. To me that makes no sense. Ebay is forcing me to communicate with my customer outside of the Request or Claim and that just should not happen. I'm a firm believe that once a Request is open that ALL communication should be within that Request for good records and less misunderstandings. But for some reason Ebay does not see it the same way. My question is WHY?
A quick example is after I assign a RMA, I send a note to my customer asking them to put a copy of the packing slip or a note in the package noting their Ebay ID and the RMA number. But with the program written the way it is, I have to do that BEFORE I assign the number and that doesn't make sense.
Of course other things could happen during the processing of the Request that communication becomes important, but I can't do it inside the Request. WHY?
@selsa84 wrote:
Ive been getting offers on items but when i click on the offer the offer isnt there. Called Ebay CS 20 times now and was given a ref number but every time i call they say they have to do an investigation or inquiry but 2 months later its still happeneing nearly every day.
Hi @selsa84 - that's really frustrating! I'd like to take a closer look, I'll be reaching out to you directly in a few moments for more information.
gawddd I just went to the first link but it does not give me anything except a photo
what am I doing wrong?
@mg152 wrote:
@Anonymous wrote:
@mg152 wrote:
How is Trinton doing? We are thinking about him, praying & sending good vibes to him.Hi @mg152, I'm doing much better! Antibiotics have been very effective haha!
Thank you so much for your good vibes
That’s great! I didn’t realize you were here. I’m glad you’re back. Gotta love modern medicine. 😀
I don’t really have any issues but a funny story.
you all know we moved in November which makes this even funnier to me anyway.
i was getting my laundry out of my closet when something hit me in the head. I picked it up & it was an unopened eBay package from March 2017. At that time you’ll remember my inlaws were both dying so I guess I put it somewhere & forgot about it. I messaged the seller & she thought it was hilarious too. I have bought from her several times before & since March 2017. People on social networking didn’t think it was funny at all. Some people have no sense of humor. I can’t figure out how it got into the top of my closet that I’ve had 5 months though. Ghosts? 😂😂😂😂
It wont let me post a pic of the label with the date
HI @mg152, that is too funny! I've found similar things when cleaning out closets and when moving - most recently I found my spare key fob for a leased car I had just turned in. I saved $300 by turning it before the manufacturer picked up the car from the dealership! The best part is I'm sure I put it into the box I did and thought, "This is a smart place to put this unless I forget about it." 
