mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Please join The Community Team here on Wed April 18th at 1 pm Pacific for a one hour Q&A chat. We do not have a set topic, so please share your buying & selling questions.
Chat with you then 
*Keep in mind the Community’s Rules of Engagement when you post. Non-constructive/disrespectful posts will be removed by our moderation team so that the thread can focus on a productive discussion.
@Anonymous wrote:
@mg152 wrote:
@Anonymous wrote:
@mg152 wrote:
How is Trinton doing? We are thinking about him, praying & sending good vibes to him.Hi @mg152, I'm doing much better! Antibiotics have been very effective haha!
Thank you so much for your good vibes
That’s great! I didn’t realize you were here. I’m glad you’re back. Gotta love modern medicine. 😀
I don’t really have any issues but a funny story.
you all know we moved in November which makes this even funnier to me anyway.
i was getting my laundry out of my closet when something hit me in the head. I picked it up & it was an unopened eBay package from March 2017. At that time you’ll remember my inlaws were both dying so I guess I put it somewhere & forgot about it. I messaged the seller & she thought it was hilarious too. I have bought from her several times before & since March 2017. People on social networking didn’t think it was funny at all. Some people have no sense of humor. I can’t figure out how it got into the top of my closet that I’ve had 5 months though. Ghosts? 😂😂😂😂
It wont let me post a pic of the label with the date
HI @mg152, that is too funny! I've found similar things when cleaning out closets and when moving - most recently I found my spare key fob for a leased car I had just turned in. I saved $300 by turning it before the manufacturer picked up the car from the dealership! The best part is I'm sure I put it into the box I did and thought, "This is a smart place to put this unless I forget about it."
😂😂😂 That’s hilarious! I’m glad you found it in time.
I also have a question about the upcoming Free Return program.
For some of the things I sell, like the craft stuff, I don't have too much of a problem offering the program. But on my fragrances not so much.
My concern is that since Ebay will allow my customers to open and try out a fragrance and still return it to me as if it were new and sealed, what is to prevent a buyer from purchasing multiple fragrances, try them all out and then return all or some of their purchase?
What will protect a seller from this? This could bankrupt small sellers in short order if it happened too often. Because while Ebay considers the item still in new condition, the seller can not. It is now a used item and can not be sold as new. Which makes if value significantly less than it was when purchased.
I know Ebay has said they will be tracking buyers that use the return system too much. But by the time Ebay has caught up to the buyer for misuse of the system, several sellers could be left in their wake of distruction.
As a seller of fragrances I can not guarantee to anyone that they will enjoy any given fragrance. Not just because it is an internet sale, but because it is completely a personal subjective decision.
@mam98031 wrote:
Good afternoon Everyone.
In the new Auto return system Ebay started back in October of last year, I find what I consider to be a serious flaw in how it is intentionally programed that I find very concerning as a seller.
I require a RMA number on all returns and I have my return preferences set up to do that. So when a Request gets filed, before Ebay can auto issue a label, I can lay eyes on the Request and respond to my buyer if I choose to before something gets shipped back.
This has come in handy for me as I've been able to divert an actual return because my customers problem was easily resolved without it. Everyone went away happy.
No with that said, the concerning part of this process for me comes after I assign my RMA. Once I do that, I can NO LONGER communicate with my customer inside the Request. To me that makes no sense. Ebay is forcing me to communicate with my customer outside of the Request or Claim and that just should not happen. I'm a firm believe that once a Request is open that ALL communication should be within that Request for good records and less misunderstandings. But for some reason Ebay does not see it the same way. My question is WHY?
A quick example is after I assign a RMA, I send a note to my customer asking them to put a copy of the packing slip or a note in the package noting their Ebay ID and the RMA number. But with the program written the way it is, I have to do that BEFORE I assign the number and that doesn't make sense.
Of course other things could happen during the processing of the Request that communication becomes important, but I can't do it inside the Request. WHY?
Hi @mam98031, this is a great callout and I'm happy to get this over to the appropriate teams. I definitely think that there is value in continuing to provide a messaging option, as the buyer may have followup questions for you regarding the RMA and the messages you are looking to send would be helpful to include.
Do you happen to have an example or screenshots of your options before and after? This won't be strictly necessary, but if you happen to have them I can share them in my report. If you do have them, feel free to send them over to me via email with a link to this post 
alan@ebay Oh thank goodness ... it was not me or my computer
but I do have another question... on the second link you game me there is nothing about printing a scan sheet from bulk editor... maybe I am missing it ( I do need to get a new eyegalss Rx)
@theshoppingmom2 wrote:
alan@ebay Oh thank goodness ... it was not me or my computer
but I do have another question... on the second link you game me there is nothing about printing a scan sheet from bulk editor... maybe I am missing it ( I do need to get a new eyegalss Rx)
I said that we will be posting an article by the end of the week. It's not there yet....
@Anonymous wrote:
@mam98031 wrote:Good afternoon Everyone.
In the new Auto return system Ebay started back in October of last year, I find what I consider to be a serious flaw in how it is intentionally programed that I find very concerning as a seller.
I require a RMA number on all returns and I have my return preferences set up to do that. So when a Request gets filed, before Ebay can auto issue a label, I can lay eyes on the Request and respond to my buyer if I choose to before something gets shipped back.
This has come in handy for me as I've been able to divert an actual return because my customers problem was easily resolved without it. Everyone went away happy.
No with that said, the concerning part of this process for me comes after I assign my RMA. Once I do that, I can NO LONGER communicate with my customer inside the Request. To me that makes no sense. Ebay is forcing me to communicate with my customer outside of the Request or Claim and that just should not happen. I'm a firm believe that once a Request is open that ALL communication should be within that Request for good records and less misunderstandings. But for some reason Ebay does not see it the same way. My question is WHY?
A quick example is after I assign a RMA, I send a note to my customer asking them to put a copy of the packing slip or a note in the package noting their Ebay ID and the RMA number. But with the program written the way it is, I have to do that BEFORE I assign the number and that doesn't make sense.
Of course other things could happen during the processing of the Request that communication becomes important, but I can't do it inside the Request. WHY?
Hi @mam98031, this is a great callout and I'm happy to get this over to the appropriate teams. I definitely think that there is value in continuing to provide a messaging option, as the buyer may have followup questions for you regarding the RMA and the messages you are looking to send would be helpful to include.
Do you happen to have an example or screenshots of your options before and after? This won't be strictly necessary, but if you happen to have them I can share them in my report. If you do have them, feel free to send them over to me via email with a link to this post
I do not have screen shots. That would have made way too much sense to do at the time. LOL
With that said, it is by design, not glitch.
I reported this last year and I'm confident you guys got this over to the right team then as you said you would. But we are many months into it and it remains the same. This tells me that Ebay does not see it as something as important as I do.
@mg152 wrote:
@mam98031 wrote:I also have a question about the upcoming Free Return program.
For some of the things I sell, like the craft stuff, I don't have too much of a problem offering the program. But on my fragrances not so much.
My concern is that since Ebay will allow my customers to open and try out a fragrance and still return it to me as if it were new and sealed, what is to prevent a buyer from purchasing multiple fragrances, try them all out and then return all or some of their purchase?
What will protect a seller from this? This could bankrupt small sellers in short order if it happened too often. Because while Ebay considers the item still in new condition, the seller can not. It is now a used item and can not be sold as new. Which makes if value significantly less than it was when purchased.
I know Ebay has said they will be tracking buyers that use the return system too much. But by the time Ebay has caught up to the buyer for misuse of the system, several sellers could be left in their wake of distruction.
As a seller of fragrances I can not guarantee to anyone that they will enjoy any given fragrance. Not just because it is an internet sale, but because it is completely a personal subjective decision.
I don’t return things very often especially not open used stuff. Just wanna put that out there.
Ive smelled perfume on people & thought it smelled great so I’ll buy it. I try it out & it smells awful on me. Not so much these days because of testers but years ago. I wasted a lot of money. Smell is not supposed to be SNAD.
You and I certainly agree, but unfortunately Ebay does not.
