Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

eBay system has encountered with major technical issue recently??????

I cannot get my full refund from seller more than 2 weeks.... We then learnt that it's because of the eBay system issue. eBay always display "technical issue" while seller click on REFUND. Try calling eBay but failed.Speechless...I try to ask eBay to...

Checkout

Not letting me use my MC even though seller accepts. Bank didn’t block card, used the same card to make a purchase 5 min later also verified every detail in the profile.

YOUR COMPUTER HAS BEEN BLOCKED Malware - hit 3 times from ebay seller page.

I'm posting this here because I cannot find any way to actually contact ebay. The problem: there is some malware being generated by some of their ads that create a pop-up screen saying "YOUR COMPUTER HAS BEEN BLOCKED". It makes it look like it is com...

"This transaction is no longer eligible for Feedback", so how do I remove it from Awaiting Feedback?

Fair enough, eBay has removed the listing for whatever reason, fair enough, no problem, I understand that. Do these orders therefore have to sit forevermore in the middle of my "Awaiting Feedback" list?? This annoys me as I like to keep everything ne...

Does Ebay has Federal Tax ID #

If so. Please upload a copy of the certificate and post on the homepage before “asking” for buyer to pay?!?! ONLY the SELLER has the right to decide YES or NO on the salestax. NOT eBay!!! let me know is you have any questions on it.

Shipping Label Problem

For several days when I try to print a label (new format), everything is fine until I hit purchase and print label, then I get a red message at the top that says "Error creating labelMissing or invalid Ship to postal code". However, there's nothing w...

Resolved! eBay Customer Service has placed the case on hold until Apr. 14 (Request for Return)

Hi everyone I bought an item from the seller that arrived damaged (severely dented) and missing parts. I provided pictures of the item and informed the seller and he replied saying he would make a claim with UPS. I replied to him that this is not a U...

Ebay buy now button not working

The buy now button doesn't function right now. There is a glitch on eBay right now. Other users are reporting the same, I am in constant touch with support. If you want to monitor the situation, check Down Detector. We hope they fix this ASAP.

Any attempt to edit variation photo's results in all of them being deleted.

I made a listing with 3 variations. Uploaded all the photo's. Worked on it as a draft going into it with my cell phone (camera) and my laptop several times. All is well. I listed the item. Then went to surf through it and make sure all the photo's ma...

unable to remove item from my watch list

I have an item on my watch list that has gone out of stock. I have tried removing it by checking the box and then clicking delete, message that "unable to complete request at this time, try again later", tried to remove it through the all lists, seem...

Selling Questions not in Message Center

My Selling - Overview page shows that I have questions from bidders but they are not in my Message Center. Happened several times over the last few days.

Yet another Sales Tax bug - eBay Overcharging and Applying Marketplace Tax Where They Shouldn't

eBay should not be applying marketplace tax to sales made by sellers in Illinois and shipped to Illinois. This is normal sales tax at normal sales tax rates and not subject to marketplace facilitator rules. Persons making sales to Illinois purchasers...

Can't add to my description

For some reason, I can't add to my item's description, with three days until end.

Incorrect shipping!

When using the android app and viewing the active listings page, shipping shows (buyer pays). This is incorrect. So when you open the listing it says free shipping. I want free shipping shown on some listings but it doesn't say that.How do I get it t...

My listings are automatically ending

I list an item, I receive email confirmation from ebay confirming the listing and roughly 2 hours later the listing is automatically ended. It happens on every new listing for last 4 days.Thanks for any help.