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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Unable to make offers

I have no idea what has happened, but I am now unable to make offers to sellers, even though the option is there. Seems like any offer I make, no matter what amount, gets automatically rejected with a sort of “error” message. Does anyone know what th...

Unable to open draft. The data couldn’t be read because it is missing.

Keep getting this message whenever I try to list or revise anything. Very frustrating, I use ipad and Iphone and I’ve tried deleting the app then installing it again. No joy. Has anybody experienced this and can give me any ideas how to rectify it

Resolved! eBay Tracking Updates are Out of Sequence

Hi @Anonymous , brian@ebay Note in the screenshot below, eBay tracking shows that 4 hours and 40 minutes AFTER the package was picked up and scanned by my carrier, the label was created and USPS was awaiting the package. I spot checked shipments back...

Can't Issue a Buyer Refund

I tried twice last night and again today. If my PP account is at $0, PP has always just taken the refund from the attached checking account, so I don't think that is the problem. Just in case, though, I transferred funds to my PP account and notified...

Unable to pay for item for 36 hours

I accepted an offer. Went to check out and could not pay. Would not accept my 2 credit cards or PayPal account. All 3 are in working order. Tried all payment methods 4 times on several devices and browsers. The PayPal payment finally went through aft...

Photo Editor still not working with screen shot photos ~ ATTENTION TECH SUPPORT

Per our Conversation ~ The draft I opened via your link is still open and not loading the photo editor... Screen photo attached of that as well as the SR response showing no way to attach anything...

GoDaddy bookkeeping - Not importing Pay Pal merchant

I purchased go daddy and imported my eBay and pay pal. I am running into an issue and hoping for some help here. All pay pal transactions imported fine from January 1st until July 31st, listing the merchant and the total. However since August 1st, al...

"Offer" Amount Added to my listings?

I have carefully made sure that I do not have the best offer function on. I have gone in and checked auctions and it's been turned on, I turn it off again. Why is it being turned on and how can I stop that? If I wanted to entertain offers, I would tu...

Ebay Checkout Issue not Connecting to Paypal Undefined Spinner

Hello,When I try to pay something with Paypal, after enter my login/password, I got an undefined spinner connecting to Paypal.I can connect me to my Paypal account separately.Can you help me please ? Nicolas

Order discount promotion not showing my other items

I'm not sure if I'm doing something wrong or if it's a problem with eBay. First let me mention that for all of my listings, I add volume discounts immediately as I'm listing it. (Buy 2 or more, save 5%...buy 3 or more, save 10%...etc). Now I have abo...

Can't Sign into Paypal to make a purchase

I want to make a purchase through Ebay. But when I go to check out the system freezes up after I enter my PP password and click enter.

Make an offer expire time won't work

Will someone please advise me why making an offer time expires in 2 days while I chose 12 - hours expire time from drop down menu . Now I will have to allow 2 days for the sellers to respond to my offers. is this a glitch happening on ebay somehow?

Tech issues as of today - Primaryily can't upload photos because the photo editor will not populate

I can't add a photo to an existing listing or a draft listing. The page loads with exception to the photo editor that just shows a spinning green circle like it is thinking or uploading but never completes. Also noticed that I can not end a listing a...

make an offer expire time doesnt work at all

Trying to send invoice and Recieving "There is some technical error, please try after sometime"

I am trying to send a buyer an invoice (need to remove shipping charges) so that he can pay. When I click on "send invoice" I receive the error "There is some technical error, please try after sometime." The issue has persisted for about an hour. Doe...