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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Trouble uploading photos.

I get an error message photo must be 500 pixels but that doesn't make any sense to me because I have been an ebay seller for 10 years and have always uploaded photos the same way. Take a picture with my IPhone 7 Camera, send it actual size (1.2 MB) b...

Pictures edited not saving

Hi - Upload photos for a listing, adjust brightness and the brighter photo wont save - just reverts back to the original dark photo - however if i use "auto adjust" it does save, (trouble is the auto adjusted photo looks worse than original !) Photo ...

Item not showing as delivered

I have an item that according to my dashboard is still showing as "Delivered to final agent for delivery" as of....16 April I contacted my local post office and after a week they confirmed that the item has been delivered I've been in touch with ebay...

cannot set return policy from selling manager

I ended all my listings a month ago and then relisted today but they are all saying that returns are not accepted. I tried three times to change to seller accepts returns via selling manager in bulk and it looks like the editing is working but when I...

Service Metrics Not Evaluating on the 20th

In reviewing my Service Metrics, that are evaluated on the 20th of each month, we were projected to drop out of "Very High" defect rate (Which comes with the additional 5% Penalty Fee) down to High. However, it appears the Service Metrics are frozen ...

Bids/Offers not working on a desktop or laptop

Bids/Offers not working on a desktop or laptop. If you go to bids/offers under the My EBay tab, it is not working, if you are using a desktop or a laptop. The only way to see only some of the bids is if you set the items per page to 10. If set it to ...

Items in cart disappear when I go to checkout

I am trying to purchase multiple items using the PayPal 6 months no interest purchase option. Every time I go to checkout, at least 1 item is missing taking the total below the $99+ threshold. Every time I check my cart to make sure all the items are...

Watch list edit not working

Can’t seem to remove add items anyone else ?

ebay keeps wanting to verify javascript

For the last several days I keep getting the following message when I go to log into ebay. The browser never reloads automatically and I never get the pop up to confirm. I have to reload manually but there is no pop up to confirm.Message:Validating J...

I need a real phone number, nothing in the help sections answers my problem

Cannot enter any description in the big blank box where I give complete descriptions. Neither HTML or standard work. No place to upload photos either. Spent way too many hours trying to do it. Need a REAL PHONE NUMBER to talk with someone.

[BUG?] "Codeless Coupon" Promotions Not Working

I am currently unable to create a working "Codeless Coupon". When I create a "Codeless Coupon" promotion, then view the generated URL for the promotion, it currently shows a "We couldn't find the promotion you requested for" error message/page. I've ...

Why is the "Block Buyers" from contacting me feature completely non-functional?

Yes, I have checked the box stating "Don't allow blocked buyers to contact me. (Buyer won't see the "Contact Seller" button on your Q&A page.) Note: Buyers can still contact you about existing transactions, unless you add them to your blocked list."T...

Resolved! Fee Charged after Revision. Invoice Showed 0.35 cents "Insertion Fees".

tyler@ebay, trinton@ebay, brian@ebay: Please direct me to the proper department if this is not the correct channel to address this issue: I did an amendment today on ALL current listings. The revision was to stop all international shipping (till furt...

Can't get photos to load

Normally, when I create a listing, the photo area has several blocks for me to load a picture. Now I get a vertical column and keep getting errors when I try to load a picture. Any idea what I am doing wrong?

Bulk relisting tool doesn't alphabetize titles or list in order of being checked off

I'm using the bulk relisting tool, which until today has always relisted items alphabetically by title. I didn't love how that worked, but I adjusted by starting similar items with the same keywords so that they would stay together in the auctions (i...