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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Picture view keeps changing from the bottom to the side?

What is with the view pictures and how they are displayed? One minute the pictures are on the bottom of the main photo. The next minute the pictures are on the left side of the main photo. Anyone seeing this? To me it's getting very annoying.

Won’t let me make an offer on anything

It will not let me make an offer on any item! It is silly! I have never had this problem before! So frustrating!!!

Handling time: How to Bulk Edit it?

I looked up a previous post on this from 2017 and it had no response. Does anyone know how to bulk edit handling time?

Resolved! Saved search results by country, using app

Hello, I have some saved searches that will only show new listings within specific countries. I get daily mails that show new listings, this will show up to 12 results per mail and works fine. However, if there are over 12 new results I will have to ...

Still no updated App for Kindle Fire HD!

When will this be updated by Ebay? Amazon suggested to me to further request an update that will work on Fire HD, but Ebay don't seem to want anything to do with it. OK you can get the main site but the print size in tablets is too small. It really i...

I have a lot of trouble with visibility of my items

I sold on ebay but after my account got lots of late shipment I lost my sales on ebay after that. I don't say I didn't get sales on eBay, but I don't have enough profits for my future. I choose eBay as my full time business rather than Amazon or Etsy...

EBAY address bug : Ever not receive a package the the seller promises was shipped? Read This Now!

Hello all.I've tried SEVERAL times to explain this to the fine folks at eBay, but I don't think they quite get it: There is a bug in the eBay software that will randomly change your mailing and/or shipping address to a previous address. This has happ...

No way in new system to get Ebay to step and help with dispute against seller

No way to dispute a seller and obtain a refund, the seller has ignored requests and the Ebay help options simply take me around in circles, there is no way to contact ebay customer support by email or phone, and its clear I need a living person to by...

Advanced Search - Exclude specific sellers not working

Hi, this function used to work. But now when I try it, I get basically just a blank page. Advanced Search -> I check "Only show items from:" -> "Specific sellers (enter seller's user IDs)" -> change dropdown to "Exclude" -> I enter seller's ID -> cli...

Bad display on offers

How the heck am I supposed to know how long until the offer expires? Doesn't *anything* get QAed before release here? brian@ebay

Site Technical Glitch - eBay estimated delivery times off and wrong - Not including Handling Time

I had a customer email me that his package was going to be late by 1 day on guaranteed delivery. He purchased on the 17th, shipped on the 18th, eBay gave him a guarantee of the 22nd. I have a 3 Day handling. eBay's system is not including the handlin...

Multiple emails for saved searches, same item emailed again next day.

I get an email if an item from a saved search appears, but then the next day, I receive the SAME item emailed to me again! This has been going on for months and I have no idea how to fix it.

Problem processing payment.

I am having a problem today trying to purchase from India. Ebay is telling me I cannot buy from there. Why? 05/26/2020

Unplanned Community Outage

Hello all, For about 8 hours from midnight to 8 am PST the community had an error that was preventing login. This impacted all eBay communities globally, but now has been fixed. With luck most of you here in the US were not aware since it happened du...

Anyone else frustrated with the AI "autofill" boxes in Records?

This AI is all kinds of messed up, ebay does nothing to fix it.For instance: AI "suggests" certain boxes to be filled due to words used in title header. It guesses wrong-a LOTSo, when it says these are merely "suggestions" and would I like to use the...