Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 3/27/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Trying to call eBay is a problem!

Whenever I try to call eBay I get the answer: We`re currently upgrading our system. When will I be able to contact eBay? Do you have another number? I tried +1 866 305 3229 ...

Has anyone else had a issue with the orders paid and shipped page not loading

I tried clearing my cookies and history but this has been a issue for a few days now. Every other page and function works fine except the paid and shipped page. The left side menu will only load if you let it sit for about ten minutes. Its also cause...

Sharp photos on IPad uploading to Ebay blurred and low res

Photos that I upload from my iPad to Ebay that are sharp and clear on my iPad are uploading blurry and the wrong colors. I am uploading the original size.Is there anything that can be done.Thanks so much,

Shipping changing between mobile app and desktop

Has anyone else had a problem with listing an item on the mobile app and then pulling it up on the desktop and the shipping was changed? Typically this happens with any other shipping besides first class. Desktop is automatically defaulting to first ...

Ebay Technical Issues

I am getting a lot of problems lately, with pages malfunctioning, and not renditioning properly. Sometimes it’s not adjusting to the screen size, sometimes error messages.

ebay is unresponsive on Google Chrome browser

ebay page doesn't open, just keep turning and turning indefinitely. It is only me? All other pages open and run smoothly.Mozilla is working fine also with ebay but it not my preferred browser.It is eBay or it is me?What I have to do to correct it.Tha...

eBay app and PC version showing 2 different items to ship for same order from variation listing

I sell toys that come with online codes and occasionally the buyer asks me to send them the code via eBay message prior to physically shipping the toy, which I always do and it's never been a problem. It's worth mentioning that the toys hardly sell w...

Listing questions regarding comparables.

Normally when I list items and I get down to the price if Ebay has a history of those items it will show what comparable items are currently being sold for with the cost of shipping. I have noticed since yesterday that is not showing up. Is there som...

Address Line 2 not showing at checkout or to seller

EBAY SOFTWARE GLITCH - HORRIBLE CUSTOMER SERVICEMy address was listed correctly on my account, with my apartment number listed on address line 2. When I chose the address for shipping (as opposed to my billing address), I learned (following having an...

Advertising Preferences - eBay AdChoice

In the past (Years Ago) I believe I successfully turned off the feature. I can't now as it provides a bin file to download instead. Been like this now for a long time now. Many will read this. Some might try to turn theirs off. Unless someones else h...

Bidder Or Buyer Question And Reply Not Showing Up In The Listing

When a bidder or buyer asks the seller a question there's a box at the bottom of the page the seller can check if he wants the question and reply to be posted to the eBay listing. THIS FEATURE IS NOT WORKING! I spent about 20 minutes on the phone wit...

TRY AGAIN LATTER

I can not up load photos to my listing.This is the second day and all I get is try again latter,

ebay bucks disappeared

Hello. I have XX eBay Bucks (01/01/2020 XX eBay Bucks certificate issued) Today I wanted to pay for a purchase https://www.ebay.com/itm/Digital-Storm-Gaming-PC-i7-8th-Gen-GTX-1070-16gb-Ram-256gb-SSD-1tb-HDD-/184143974368?_trksid=p2047675.l2557&ssPage...

Ebay Freezing up; cannot scroll or move cursor

For the past few days regardless of what browser I am using, ebay is freezing up after I view an item and I am unable to move the cursor, scroll, etc. Is anyone else having this problem? HELP please!

Customise your mobile item description not working as described by eBay App help

Please can you provide a reason why the div vocab="https://schema.org/" typeof="Product" for Mobile is not showing the correct text based on using the instructions from eBay https://sellercentre.ebay.co.uk/business/optimise-for-mobile

[your descripti

...