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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Seller Hub menu keeps disappearing

This has been going on for months. At first it was only happening once in a while and you could get the menu back with a page refresh- now it's happening very frequently and you have to reload the page 3-4 times to get the menu to show up. It's getti...

Every time I click on one of my listing, I get the it's not you it's us Error Page!

My main listing, with over 100,000 views and 1600 watchers seems to be broken, every time I click on the link after a long pause I get an error, basically saying the server is down, this happens 8 out of every 10 times. I know I must be losing sales....

How do I clean my cache?

I cannot list an item nor relist any. Can't get pictures to load. Computer ignorant.

Cannot Reply to Messages

After cannot use ebay shipping tracking number and pictures not uploading ebay, NOW ebay will not allow a reply to in box messages. Unbelievable!

"Your account is currently above the bid and purchase limit"

This is so stupid. I've just made an account. All I want to do is buy a windows 10 pro key. And i get this stupid error message. There is no verification that I can do. Please don't send me a useless thread of generic instructions. What on earth, in ...

ebay cannot add shipping address

Hello,I'm trying to add my shipping address but the button is not responding ? Any help

fileexchange (bulkupload) new fields required

I'm trying to upload a bulklist file but get errors on new required fieldsThese new required field names are not in the templates or documentation.So if I had a source for the column names and allowable values, that would be good.These are in the "st...

Guaranteed Delivery opt out failed

After a bad experience I tried to opt out of Guaranteed Delivery but it is still there on my new listings, not just the old ones (I double checked Preferences and it still says "No".) I can't find a number to call ebay. What should I do now?

Unable to delete listing templates

This started a couple of days ago. Every time I try and delete any of my listing templates the page greys out and freezes. I have to go out and come back in. You can only save 50 at a time so this is becoming a problem.

Ebay is not usable as it won't load correctly

Ebay pages started messing up over a week ago but for the last 3 days it's all of them all the time. Is there fix?(chrome, win 10)

eBay drops ball AGAIN. FUMBLE! My return address on opened returns ONLY was changed, and not by me.

Looks like a common problem, as I have seen several others with the same issue!you need to fix this or get new IT people who can actually do their job. eBay changed my return address. On opened returns from buyers. That’s it. Not on my labels shipped...

Resolved! adgoal.net tracking

Hi,I have started experiencing a problem recently in all ebay services. Any ebay page randomly redirects me to www.smartredirect.de, which is the property of adgoal.net. Obviously this is your average marketing tracker, but the problem here is how eb...

View Purchased Item doesn't work

For about the past week, the View Purchased Item page, accessible from the Bid History page, does not work. It displays nothing but a copyright notice and a watermark. I have reported this twice, but it is still broken. If I am doing something wrong ...

Firefox search won't display results

I'm running the latest version of Firefox browser 76.0.1 on a PC and two days ago the ebay search results stopped displaying correctly. The results list displays oversized arrows, empty circles and squares. Results list works fine in Edge browser. An...