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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay updates = Glitches

Since I opened my premium store in 2012, whenever eBay updates their system (2 or 3 times year), I get a number of glitches in my account, restrictions, and violations wrongfully. I have documentation when I spoke with csr's, and supervisors when the...

glitches--glitches--- and more glitches

1. When I receive a notification, I will receive the same notification like 5 or 8 times, and I mean repeately, the same one! IRRITATING !!

trying to get a call back

I've been trying to contact customer service since yesterday but the call back is not working! is there another way to contact or is everything down?

eBay internal redirect

Ebay saved searches create emails for me with a list of search items I am interested in. If I click on a link to one of those items in the email, Firefox opens a tab for ebay and ebay displays that item info, as normal, for only a second, then immedi...

Keeping List View as the way to look at listings

Every time I want to look at listings, I have to select List View which I prefer. Just in the last couple of days, it automatically goes to Gallery View. I change it to List View and then when looking at something else on my watch list it goes back t...

Multi user option

I am a designee on a Sellers account. However, after accepting the email sent to me and creating an eBay account & password, there is no easy way to access the sellers hub. I thought when I logged into Ebay with my new Ebay account that the sellers h...

Sometimes, when we create listings - we see no item specific fields for Brand, size, color, country

Sometimes, when we create listings - we see no item specific fields for Brand, size, color, country of origin ect. No drop down boxes to select color, size, ect...The only Item Specifics are modified item, and California Prop 65 warning. Is there a p...

EBAY Technical Issue

I cannot access Return Label. EBAY says "Something went wrong" "Its not you, its us. Please go back and try again." GO BACK button dead. Have tried several times, but no success. Very frustrated!

We have 3 listings that show "out for Delivery" since June 25th. USPS site shows delivery. Why wont

We have 3 listings that show "out for Delivery" since June 25th. USPS site shows delivery. Why wont EBAY site update the delivery status?

Trying to update Item Specifics per Ebay, but cannot see which items need it?

Hello, We got the message fro Ebay about September 9 Ebay requiring many new item specifics to be filled out in particular categories. They told us we have 83 listings to bring up to the requirement, and there's an "Update your Listings" button right...

Impressions down 65%

My promoted listings apparently just stopped on April 23rd. I called ebay everyday last week and they tell me there is a known issue for some sellers involving promoted listings. However, they say there is no current workaround and they don't know wh...

Another glitch affecting multi-variation listings!!!

If you have multi-variation listings, I can guarantee you that your conversion rate has dropped recently due to this. So here is how it used to work on eBay before this glitch: 1. Buyer clicks on multi-variation listing 2. After clicking, the main im...

iOS in app browser not rendering correctly

If I place a link to my web site on an ebay listing https://www.ebay.co.uk/itm/164293305386 You'll see a hidden link at the bottom (underscore) - it loads the site https://www.hengardirect.co.uk/ But all icons are missing from the page when viewed vi...

How to get the option of sending the right item when I made a mistake?

I ship the wrong item and the buyer open a return case I provide the return shipping label and I received it the only option I see is to refund the buyer but she wants the doll she bought I shipped the right item and change the tracking # and I still...

Resolved! Cannot login because of 2-factor authentication

I am currently locked out of my primary Ebay account even though I know my name and password. The two-factor auth notification is not arriving in my new phone so I am stuck at the screen shown below, so I am stuck. Trying to contact Ebay customer car...