Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Discount code.

I have recently been offered a 10% discount called “PACKUP10” by E-bay.I met with all the terms and conditions but my purchase based largely on the attractiveness of this offer was not credited with the discount.On complaint to E-Bay I was informed t...

gift card balance checker

so I have 16 gift cards with 500 total on them, but when I check they all show 0. ive checked the same ones before and showed the balance. is anyone else having this issue? thanks in advance

Shoppers Need Better Filters

As a shopper, I would appreciate the ability to filter out reproductions and international sellers. Searching with keywords such as genuine/original/authentic still result in pages of vintage style. It is frustrating and likely killing sales for thos...

Problem printing shipping labels

Anyone else having problem printing shipping labels? I haven't been able to print labels last 2 days. Error message: Error creating label: Label could not be generated. Internal error.

Seller Hub Issues

Called over a week ago, letting them know the seller hub isn't working. Checked again today and still not working. I also received notification my pictures were not of quality. I asked why suddenly there are issues when my pictures are all over 1,000...

No Buy It Now listings when I search ALL LISTINGS

The last several days, when I search under the "Ending Soonest" ALL LISTINGS Tab, the search only shows Auction Items or Auction Items with Buy It Now Options. It does not show any BUY IT NOW items unless as a "Sponsored" item. I wondered why with 84...

change header problems

I change my header to the new one, but when I preview it, it shows the old one is still there. it won't change even though it shows the new on in manage my store.

Examples of why search engine is broken. (Sorry for the long post.)

Ok dragging my feet, and decided taxes would be more fun. The following is information that you have requested @Anonymous along with being requested for my town hall question. I am running Windows 7 Ultimate x64 with Firefox and adblocker for these r...

Worldwide Shipping Exclusions bug - Ebay verified

For those of you who suddenly have tons of international shipping location exclusions added to your live listings, ebay just confirmed to me that this is a bug they are "working on". You may also find that if you EDIT any of your live listings, and C...

i have 14 free listings that don't expire until midnight....

...but ebay keeps showing an insertion fee of .35 for new or relistings. is this a glitch tonite?

Pictures saving to iphone, i dont want them to

When i list stuff on ebay i use the app on my iphone and take pictures real time while listing. Starting this past weekend for some reason it started saving all photos taken to my iphone. I dont want to save those photos. Does anyone know how to make...

Reporting a Auction

I often see account take overs and scammers trying to sell something on a account that has been taken over with messages to take the sale off eBay.... so of course I report it. Problem is on one of my accounts I can not. The pull down menu's simply d...

eBay disastrous change to multi-variation listings.

In May/2020 eBay has made changes to multi-variation listings, the change has 2 parts: 1. Variation image will show in search instead of main image 2. eBay will pre-select a variation for the buyer upon clicking and show its images firstYou can verif...

Sale confirmed emails gone missing?

am i the only one? ebay technical issue? 3 out of my last 4 sales, i have not received a sale confirmation email from ebay. only the notice of payment email from paypal. they're not in my spam or trash folders.

How do I turn off reminder pop-ups?

eBayers,Reminders pop up frequently each time I browse an eBay page, sometimes many times in a row. I do not know what I did, but this happens on my desktop and not on laptop. They are very annoying, especially when they cover taps or links I need to...