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Current known technical issues - updated as of 04/18/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Can see individual items but store is empty

http://www.ebay.com/str/Cell-Smart-Sells that’s my shop... says I don’t have anything listed but I can see the individual items if I go to them directly what’s going on eBay?

Search results not showing main listing image, it's showing a random variation image.

When searching for specific products, the results are showing random MPN/Variation listing images and not the main listing image. This is causing confusion as it looks like the listing only has one product, and not multiples that would typically be f...

Ebay suggestions where to send

Is there an email address or somewhere on this forum? it’s regarding item specifics which ebay harass us to fill inin clothing there’s one called fabric typeit lacks one of the most common fabrics ie cottoncan someone put it in please so I don’t have...

eBay's Branded Supplies coupon failure ...

I went to purchase eBay Branded supplies yesterday and during checkout the coupon failed and I was charged full price ... within minutes I message the Seller and told them to cancel the entire order due to the failure of the eBay Supplies coupon ...H...

I't won't let me turn off auction or even list anything on ebay without it being auction.

Quite simply i turn the auction slider off and it turns itself back on again. I've avoided using Ebay due to this and hope it sorts itself out but it simply hasn't

Messages being sent/received

Sent 3 messages to seller about an item I have purchased. No reply, so checked sent box none of them showing in there, also checked my own emails and no copy there either. Has the seller got them, who knows, but if he does not answer I assume they ha...

Shipping Overdue Error

Today I have a "Shipping overdue - Ship by June 12" message for a combined order that was paid for on June 12th. Is anyone else getting incorrect "Shipping overdue" dings from eBay?

Can't list new items for the past couple hours. Anyone else????

Nothing happens when I press the update blue button. I'm surprised I'm not seeing any other posts - this started two hours ago.

Bulk Editor melt down ...

Yesterday the Bulk Editor would NOT upload all the selected listings from the Seller Hub Unsold file that were selected. (1st pic) Today it is do that PLUS asking for items to be selected when they have already been selected. (2nd pic-sorry it might ...

Resolved! Problems with printing packing slips.

Since 6-20-2020, I am unable to print packing slips. Never had any problems prior to this date, any answers?

Main Image Replaced By Variation Image in Search Result?

Hi, it seems that multi listing adverts have the wrong image shown in the search results, some random variation instead of the image showing all the variations available. Now I am getting barely any sales from these listings and my revenue has dipped...

Variation listings Main photo does not show up for buyers when searching - BIG ISSUE!

This is happening across all categories that I checked a random item from the variation listing is showing as the Main Photo this is very confusing for Buyers and has effected our sales click rate etc.. I am sure this is an issue for any store offeri...

Paypal problems- Closed my account

Been having nothing but a miserable experience with PAYPAL customer service and it has been going on now for 6 weeks. Totally incompetent operation and will close both my PAYPAL account and Ebay as well as they can fix a simple CC issue that is their...

Can’t Checkout, Make Payments

Haven’t been able to Checkout and make payments via PayPal, Debit nor credit card all week. I have tried everything listed: different browser, different computer, iPhone app, different cards, created a paypal, verified billing vs shipping addresses, ...