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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Trying to update Item Specifics per Ebay, but cannot see which items need it?

Hello, We got the message fro Ebay about September 9 Ebay requiring many new item specifics to be filled out in particular categories. They told us we have 83 listings to bring up to the requirement, and there's an "Update your Listings" button right...

Impressions down 65%

My promoted listings apparently just stopped on April 23rd. I called ebay everyday last week and they tell me there is a known issue for some sellers involving promoted listings. However, they say there is no current workaround and they don't know wh...

Another glitch affecting multi-variation listings!!!

If you have multi-variation listings, I can guarantee you that your conversion rate has dropped recently due to this. So here is how it used to work on eBay before this glitch: 1. Buyer clicks on multi-variation listing 2. After clicking, the main im...

iOS in app browser not rendering correctly

If I place a link to my web site on an ebay listing https://www.ebay.co.uk/itm/164293305386 You'll see a hidden link at the bottom (underscore) - it loads the site https://www.hengardirect.co.uk/ But all icons are missing from the page when viewed vi...

How to get the option of sending the right item when I made a mistake?

I ship the wrong item and the buyer open a return case I provide the return shipping label and I received it the only option I see is to refund the buyer but she wants the doll she bought I shipped the right item and change the tracking # and I still...

Resolved! Cannot login because of 2-factor authentication

I am currently locked out of my primary Ebay account even though I know my name and password. The two-factor auth notification is not arriving in my new phone so I am stuck at the screen shown below, so I am stuck. Trying to contact Ebay customer car...

Assign Automation gives me "It’s not you. It’s us. Our server is down..."

Cannot assign automation in any way shape or form. Not in bulk and not individually. Am I the only one having this problem? Google Chrome on a Mac.

Resolved! watch item button missing in search returns

have noted in some of my saved searches the button to watch an item is now missing.... if you click on the item, then you can add to watch list... this is a recent change and is inconvenient...there is now a 'heart' icon, but what does it do????Progr...

currency

why has my currency changed from pounds and Stirling to dollars?

no immages on ebay lisings????

worked fine last week but nothing now.

Ebay technical problems 10/07/2020

Is anyone else experiencing problems the first is we cannot get into eBay local when entering it says it cannot find any items on this site. The second issue has been happening for a few days now where you try to go into an item or change pages and t...

MC010 eBay account restriction

can somebody help me out with this? what should i do and why this happen? thanks

Missing positive Feedback numbers slashed by 900 points, overnight

I'm stunned to find my total feedback numbers have declined by 900 points; overnight. Just yesterday I was one single point away of reaching 3,000 positive feedbacks and now it shows 2100! Has anyone else experienced this issue before? Any advice wou...

Horizontal lines instead of listings...

Just seeing horizontal lines instead of listings when doing a search. Anyone know how to fix this issue?

paypal checkout not working unless i unlink and relink paypal account

as the title says, i cant use the checkout unless i click unlink paypal account, then re enter all my details and re link the paypal account. it worked for 1 transaction and then 20 minutes later for my next i couldnt use paypal!