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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Search Within Store Not Working

In the Seller Hub a search for "calendar" in my active listings brings up only one of two calendars listed, and a gold tea cup. Not right.

Listing ended for being not acceptable. It's been on auction for a month at least

eBay ended my listing saying it was a firearm. NOT... It's a model of a Naval Canon Gun. It's been on auction for several realists. I had a customer send me a question about the bore die and depth. It's only .780 deep - no firing mechanism of any kin...

Main photo in Variation style listings still not 100% fixed issue still left unchecked.

So a few weeks back we had a major issue where the main photo for variation listings was not showing up it would just pick a random item from the variation to display as the main photo. Sales dropped drastically and it took about 3 weeks to get resol...

Mobile Site Search Navigation Got Worse

Now instead of being able to jump to five pages of results at the bottom of the search results, it’s only three pages and the arrows are useless because they take you to the exact same page that clicking on the numbers does. Is it really so hard to d...

ask for waiving cases without selling resolution due to buyer non-receipt during covid-19

Dear ebayer, During covid-19 period our shipping time is heavily obstructed as buyer open cases directly easily for non-receiving.... and so let to our performance bad and now we are under selling limits as zero ..... Can we ask for waving the count ...

watcher on Product information page

does anyone has the same problem that information page does not show "WATCHER" this is on going since last December, 2019..and still going on. Why? My sale went down, so badly I had cancel the subscription..

Unable to process cc or PayPal for payment in checkout process

I am having this same problem - unable to pay on eBay w/ cc or PayPal. It has been this way for 2 or 3 months. I have re-entered my info repeatedly, double checking as I go. My cc works fine on all other sites. I called Customer Service, got some con...

Boards on the Fritz Again?

What's with the boards today? I replied to a post yesterday in Buying Q&A but when I went back today, my post was gone. The topic showed 1 reply in the list today but there were no replies under the post. I replied again today, and now list shows 2 r...

Update: "Unexpected Error Occurred", "Closed for Maintenance" and other errors

Hello - There's an outage with Khoros that's impacting a large number of communities this morning - they're working on it urgently to have it fixed. Because it's intermittent, you may come across the red error screen or a Community Closed messages th...

Cant list with file exchange - got this message "An unknown error occurred. Please try again."

it's seem that i can list only 19 items and then i got this error "An unknown error occurred. Please try again."the files are ok becosue after i wait for 1-2 hours i can list again 19 items and than it's error again. i cant list like that , it's horr...

Website bug

I no longer see an option to buy any item, that section is left blank while the rest of the page is jumbled together. Has anyone else experienced this issue recently?

Link to Detailed item information is not showing.

I buy minerals. Used to be that when I did a search a link was on the page to detailed information about an item. The links are no longer there. Do I need to toggle something, or turn something on. If so what? Help please

Bidding

Yesterday and today, I tried to bid on twould different items and lost both because the bid would not go through. What is the problem!!!!!???

EBAY gift cards ONCE again not redeemable

In the future i've decided to just forgo your now entirely trash site in favor of others that actually reliably work. An Ebay GC i received with a gift ( now over 6 months ago , i've tried redeeming it at least 4 times since with no luck) is supposed...

Same item (from same seller) in different orders - can't open new request

Bought several (same) items from one seller. Because I bought separately (except in one order are two items) I have also different tracking numbers. Thought that I have to open separate requests. So, after opening one request I tried to open others t...