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Current known technical issues - updated as of 04/08/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

SCAN FORMS STILL NOT WORKING

Why oh why can they not fix their own applications. Ever since I was forced into managed payments- scan forms will not generate!! My PO requires scan forms! When you click on generate scan form it goes around and around and says no labels were genera...

search issues

If I'm searching randomly Ralph Lauren shoes or Tommy Hilfiger shoes, I am able to search via shoe size. However if I search via a seller (specify a seller, ie. bobbibrickaboutique), and if I'm searching Women's Clothing "Dresses" the search will not...

Unable to promote listings!

Hi, I am a business seller and after listing 5 new times last week I have realised the promote listing box on the create listing page has disappeared!, I have spoken to three different customer service advisors who each could not work out why this pr...

Keyword searching is not working properly over a year

eBay software engineers do not know what they are doing. Keyword searching is not working properly. I have to do the same keyword search several times. This is extremely frustrating. I have never seen this kind of horrible site in my life. From a yea...

Ad in very large

Seller ads are now showing up in a very large font. Any way to fix this?

No sales for 15 hours!! Usually average a sale every 30 minutes...

We have no eBay sales since 9pm last night! Usually we average a sale about every 30 minutes. (Except for the wee hours of the morning.) I'm willing to write 6 of those 15 hours off to the 'wee morning' but what about the other 9? Something is going ...

Resolved! I'm not getting my Emails for sold item

As of August 7, 2020 EST I have not gotten any emails for my sold items. I've checked my ebay settings for email and they are still the same. I have not changed anything in my regular email accunts.They are not in my spam or trash folder, Anyone else...

I can't change my country

I have a problem with changing my country. I want to change from Singapore to United States but the tab country is disable. I could not change. I reached out eBay customer service but they could not fix at all. They told that only me can change this ...

Resolve a Problem drop down menu is making me sign in over and over and over...

Buyer wants to cancel. Fine. I go to the drop down menu, "Resolve a Problem." It wants me to sign in. I already AM signed in. But, fine. I sign in with my password. And...same page again. Sign in. And again. Sign in. I clear my cache, I go to another...

Unable to create new listings!!

No response from server error message keeps appearing when I try to create a new listing.

Promoted Item Issues Again Like Last Month?

Anyone noticing their promoted items sales dropping off drastically today? I average 30 promoted sales a day, last month for 8 days (July 8th-16th) ebay had issues were it dropped to only 6-7 a day. Now today have only had 7 promoted sales. Here we g...

Templates: Any Issues Lately?

Has anyone had issues with their selling templates over the last week? A few days ago I was listing about 20-30 items. Halfway through, the template I use for hats suddenly starting charging $110 for shipping and switched to 14 day option to pay. It ...

my listings get randomly change to free shipping (seller pays)

Hi all... I have seen old closed threads for this issue but it keeps happening to me. Randomly a listing or listings I have posted get flipped to free shipping - and I price all my listings with the thought the buyer will pay so it dings me every tim...

Error message when uploading photos

I'm trying to upload photos. For one listing, it worked out fine by clicking and dragging. For the second listing, I keep getting an error message that my photos are corrupted. Same camera (iPhone, downloaded onto my computer), same photo session. An...

Enhancement request - unwrap multi-item listings.

Amazon has many advantages - quick shipment, good customer support, easy returns, etc.One of the main reasons why i still coming to eBay - awful, i'll dare to say idiotic search on amazon - thousands of items which has not even slight relation to sea...