Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Mobile app can’t see/send messages

Anyone else having trouble with eBay mobile, can’t send or see any of my messages. Started around 4pm

Unable to upload photos

For the past few days I have been unable to upload photos from my Mac desktop computer. I have emptied cache and cookies and restarted, etc....I have called Ebay but there doesn't seem to be an issue with them. Currently I am just creating drafts of ...

Small font in messages

Whenever I reply to a message the font goes to a size 4 and is unreadable. Why is this happening. Ebay don't be so cheap and upgrade the storage for mesages. You charge us enough. Don't be so greedy.

Send Offer (to a watcher) Issue

I have a buyer who purchased an item of mine for $1.00 via the Send an Offer option, I typically end listing prices with 99 cents and then send offers ending in 98 cents, so I can easily tell if the item was purchased via the list price or an offer. ...

eBay keeps lying re. transcripts, "A record of this chat session will be sent to your email address"

Pasted chat session (pasted directly from browser chat window): (I've got no problem with the service I got from Ratan, but eBay keeps lying.) elvey12:30 PMMissing transcript. Rep RK12:30 PMWelcome to eBay live help! My name is [RK] [brackets indicat...

Parcel Select not appearing as a choice when printing label

I just tried to print out a label using ebay for a sold item, weight 3 pounds, normal dimension box. Although the buyer selected parcel select as the shipping option (and is the option I give to ship my items), it did not appear anywhere as a choice ...

Lack of notifications here.

Hey I’m noticing that sometimes when other members quote me and include the @ page of my name, I don’t receive a notification saying that “so and so mentioned you in so and so” post. Sometimes I get it, other times I don’t. Is that happening to anyon...

Obtaining a List of My 2018 sales information

We received a K-1099 (sales results for items sold and paid via PayPal) this week for our 2018 sales. Until receiving a notice from the IRS, I didn't know that Paypal contains a message of the K-1099. I need to find out where or how I can obtain this...

Have to issue refund, but money never went to Paypal account. No way to get a hold of Ebay

Not sure how this is supposed to work. I don't have the money to give the refund, as it's still being held in Paypal. After this experience I'm going to not use Ebay anymore after 20 years of having an account. Not sure how a company can do business ...

Can not get real help!!

I have tried uncounted times to get help. The ebay phone reps reps keep either hanging up or leaving me on hold for 30+mins or longer. I have not been able to use my system since wed.They initially said due to the storms give it until Thursday well i...

Photos

I am having problems uploading photos. Anyone else having problems?

Preferences not passing over to new listings

I've been selling on ebay for 4 years without any issues with preferences. Today every new listing i make requires me to choose a payment option, add my PayPal email, and zip code. This is tedious to do to every listing, I just want it back to normal...

Technical Issue

I am having several issues with my account. How can I have my account checked for technical issues? Is there anything that I can do? 1) Listings not showing in store. 2) Slow sales3) Sold items showing active- this has been going on for several month...