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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Promoted listings

Called yesterday and it took THREE times to reach someone who was smart enough to check. It appears that the function to allow promoted listings is having an issue for some of us.

Ebay Store Sale promotion not working?

Hi all, On my selling account, I'm having an issue with my store's shipping discount promotion not working. The promotion is set to start immediately and it says it's active, but when I go to my listings for the category it's not showing up at all. W...

managed payment overcharge

I just started managed payments a few days ago and went to my account today and noticed that they have my New activity not yet invoiced: at $238.00 and just the other day it was under $100.00.I calculate about $300.00 in sales so far for Jan. 15th in...

Firefox One Click Ebay Search Only Allows One Word?

Firefox 78.6 on a Mac.I thought the Ebay search engine Mozzilla offers in the Firefox Search options was not working, search terms would go to Ebay's home page.I have just noticed that this happens ONLY for a search term of more than one word. If the...

How to export listed items to a file?

I haven’t done inventory since turbolisters demise and I can’t figure out how to do what I need on the eBay site. I want to export my listings to a csv file but I can’t figure out how. Searching told me to go to selling manager, select the listings a...

Watchlist Not Working (was couple hours ago)

When i go to my watchlist, i get a 500 error. This was working a couple of hours ago. https://www.ebay.com/mye/myebay/watchlist

Photo Upload Error on the mobile app

I keep running into a error not letting me upload photos on the mobile app. The app is up to date; does anyone have a solution?Thank you

Resolved! Edit notes on Watchlist items

Until recently there was a way to add notes to items saved in your watchlist. Why did it go away? Deliberate or a glitch?

Bug in summary page: shipping is multiplied by my exchange rate squared

I just bid on an item from a seller in Germany priced in Euros. Shipping is specified as 1 EUR which gets converted to NOK 10.48. But on the summary page it says NOK 109.75 which had me worried. Until I realized that the square root of 109.75 is roug...

Resolved! "Open a request" link is not working

Steps to reproduce:"My Ebay" -> "Purchase History" -> Hover over the item -> "More actions" -> "Contact seller" -> "I nee to return my item" -> "Open a request" -> browser is stuck in loading for about 15 seconds -> page refreshed with "This site can...

App freezes when revising a listing

I’m on an Apple phone. When revising a listing price if I click on “see how other sellers priced it”, the app freezes. I’m not able to access any part of the screen. If I close the app wait and reopen it’s still frozen. I’ve had to delete the app the...

payment problem .

Hello I tried to pay for my won products with my credit card today, but the system refuses to use it. redirects to Paypal when you click on payment. I tried to cancel the Paypal option, but the system still don't use my bank payment option. please he...

Cannot Purchase/Print Shipping Label???

Error Message received: Something went wrong and we were not able to generate the label.

Photos will not upload.

I cannot get my photos to upload. I click on "add photos" but it does nothing. I am using Safari and have never had this issue before. I have cleared my cache but that hasn't helped. Any suggestions or is this an eBay problem?

Purchase history not showing

I posted a message about this on 12/10/20 but received no replies or resolution. I get an error message every time I click on Purchases on both my iPad and my iPhone. I’ve tried reloading the app and rebooting my devices. Now I can no longer add item...