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Current known technical issues - updated as of 04/22/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Sold seven items five had to be refunded, pulled all listings down tired of refunding

So, I wanted to refresh my listings and ended and relisted all my items, half of them that relisted, i sold a long time ago and the stuff I do have , just disappeared. How is this happening. I could see if i messed up on maybe one or two but when twe...

Can't list anymore because of a "choose a payment option" error message.

Ebay is suddenly giving me an error message, when I try to do a new listing , that I need to choose a payment method. I have a payment method linked and have been using it successfully for two months! Now suddenly I can not list anything because of t...

My Saved Drafts for Listings Gone AGAIN 1'16'2021

Just went and saved ten drafts a couple of days ago for listings to make sure that they wouldn't disappear. Didn't matter, they disappeared anyway. Its bad enough that the old Turbo Lister that would keep a seller's info is gone now, but the system t...

Option to automatically relist is missing??

I posted a ton of scheduled auctions and not once did I see the "automatically relist if this item doesn't sell" option. Is this happening to anyone else? I'm not on managed payments, but that shouldn't matter.

Purhased items being shiped/delivered to the wrong state.

I had another one today. Bought an item from California, it was shipped and DELIVERED to Ocoee, Florida. On the ebay purchases summary , there is NOT a cleancut option to indicate to Ebay that this item will NEVER arrive at my address. The only real ...

Unable to sort by 'Item Location', goes to a 'made us think you were a bot.' page.

Whenever I try to sort by 'Item Location', such as changing to 'North America', this page comes up saying:"Pardon Our Interruption...As you were browsing eBay, something about your browser made us think you were a bot. There are a few reasons this mi...

Items for Sale Aren't showing up for other people. PLEASE HELP

I created a new ebay account yesterday, I set up a payment method, linked paypal, and did everything ebay asked. I listed three items, with about an hours gap between each. But, the listings aren't visible to anyone but me! If I send someone a direct...

Can't register a Sandbox user.

I have filled all necessary fields in https://developer.ebay.com/DevZone/SandboxUser/and when I push the Register button the system gives me only this error message "An error occurred".Response from Back-end (returned 2 errors) actionToTake: "CONSULT...

Scammed by fake tracking number

I was scammed out of $600 by an ebay seller. the seller provided a fake tracking number that shows the package was shipped 7 days BEFORE I PURCHASED the item and was delivered 20 minutes BEFORE I PURCHASED the item. i invoked ebay's money back guaran...

can't upload photos

Trying to upload photos to sell something and keep getting error message that photo is corrupted. I took the pictures with iphone like always and airdropped to my MAC. Help!

Request for an archive of correspondence with technical support

Good day!Please send the entire archive of correspondence with technical support, the period from December 9 to December 15, attaching all attachments sent and received messages. Since I can't find the correspondence. Please send it to your email add...

Error message

Why do I keep getting server error when trying to load photos onto ebay. It gets to 90% then just keeps coming up with this error. Tried on phone and phone. Any help appreciated please

Resolved! Can't get rid of JavaScript appended to item descriptions. Hacked?

This morning I get an email from eBay instructing me to remove active content like JavaScript from my item descriptions. I never put JavaScript in my item descriptions, so I thought that was strange. When I checked the item descriptions using the Rev...

I can't pay for a low priced item in my shopping cart

Yesterday I tried to pay for a postcard purchase of $.18 (cost $.17 = tax $.01) that was in my shopping cart. I used my PayPal Mastercard cashback credit card. The order information showed Payment method of Credit/Debit card and payment status of Pay...

Ebay shipping labels are blank even after downloading Adobe for PDF

All of my labels were blank today so I did as recommended and downloaded Adobe for PDF, set it as default, and restarted my computer. The labels were still blank. I had to void them all and print from Paypal where they were successfully printed. Is a...