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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Re-filling out all the Item Specifics AGAIN?

Ebay, ebay, ebay..... I cannot even keep count of how many times I have filled out the EXACT information I have done over and over again in the clothing category. This has to be the 5th or 6th time I have done so. When I list an item, I fill out ever...

Checkout not recognising I've signed in to Paypal

I've tried this on Edge Chromium, Chrome, iOS Safari, and the iOS Ebay App, we're talking over a dozen times between them. Same thing every time - I select 'paypal' as the payment method, go the process of signing in to Paypal (password, 2FA, extra s...

Can’t change mailing rate on label

Can’t change mailing status on shipping label from priority to media rate

Cannot search from the saved searches list

I recently noticed that there is no option to actually search from the saved searches list.The only options I have are to delete or unsubscribe.

App issues?

Anyone having issues with the app not allowing shipping or ability to edit certain sections like handling time? On both my iPhone and Android phone having the same problem.

Not able to file a case

Hi, I recently returned a laptop but the seller refunded only 50% of the price. I am also not able to contact the seller. When I try the page says the seller is not able to respond to your question. When I click on open a case and then fill in the de...

Bulk Listing Editor not working

I have been trying to remove 2nd categories from my ebay listings and it doesn't take after making the submission and saving. Do you know a workaround for this issue? Thanks

Can’t check out

Seems like having issues checking out my cart. However I’m still getting charged for something that’s apparently I didn’t purchase

[RESOLVED] Known Issue: Orders being cancelled automatically stating 'cancelled for non-payment'

What was it? Some members were experiencing an issue where a purchase was being cancelled immediately after purchase, stating the buyer had not paid. Is there a workaround? -This issue has now been resolved, please review further for more detail - Wh...

working with lists

I would like to work with the lists I have created.It does not appear that they can be accessed easily.I would have thought one could pick just like "watchlist"I do not want to appear stupid, but how is that done.

[RESOLVED] Known Issue: Tracking Number Not Displaying In Seller Hub

What is it? Some members may be experiencing an issue where tracking information is not being displayed within the Seller Hub. Is there a workaround? Clicking the "Add Tracking" button will populate the tracking information. (Please see comment below...

No option to link paypal

I am trying to link paypal to my account so I can pay shipping fees. I had temporarily removed it during a hiatus and I've sold a couple items that I need to ship. Under my ebay/account/payment information, the only two options are "payments" and "do...

Printing Problem

Is anyone having a problem trying to print packing slips? I have been trying for 24 hours and it keeps stating this: Unable to load due to system error.Please close the page and try again. Any help would be welcomed.

Why was I directed to the UK

So instead of the UK folks being directed here to the US I found my self directed to the UK site to log in. Hmmm. One does wounder...

Shipping labels are no longer setting up correctly for printing

I ship around (15) packages per day and yesterday I had no issues with the labels. Today when I print my labels, instead of the normal two labels per page setup, it throws the label into the upper left hand corner of the page and it is vertical inste...