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Current known technical issues - updated as of 5/15/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Missing Official Chinese Language Support on eBay US Platform

Dear eBay Support Team, I am a cross-border seller based in China, and I would like to report an issue regarding the language options on the eBay US platform. As of January 1, 2025, the official Chinese language support has suddenly disappeared from ...

Adding a Card Error / System Issue?

Card verification seems to not be working for me, pretty sure it's not an information / address issue, affecting multiple US Bank cards.

Not receiving Email from eBay

I didn't get most of my saved search emails this morning. I just purchased something and didn't receive any emails regarding it.

Account is saying im in the US when im based in the UK. I have checked all my addresses

Account is saying im in the US when im based in the UK. I have checked all my addresses and when I shop or sell its listing as US.

Transactions missing from my account.

I made 3 purchases in December 4th which fail to appear in my EBay account. They fail to appear in "All Ebay Purchases"They fail to appear in "Hidden EBay Purchase" The charges appear in Paypal as EBay charges, which makes it very perplexing as to wh...

Purchased item

I purchased an item from Ebay but it is not showing up in my purchases. I need to return the item, but can't because I can't find it on Ebay. How do I get my purchase put in my purchases file?

Ebay Seller Capital Application Not Working

I've been on Managed Payments for a couple months, and have tried a couple times this morning to get offers for Seller Capital https://pages.ebay.com/sellercapital/ but when I click submit it just goes to a generic "thanks for returning" with contact...

E-Bay Checkout Glitch?

I'm trying to pay for an item that the seller accepted my counteroffer for, but when I go to my cart and hit pay it's saying "This item is gone but there's more to see" So it's not letting me pay for it

Resolved! my ebay only shows items on .co.uk website but i list in .com

i have 1 current item listed, and its only visible on the .co.uk website. if i access to my page .com/usr/portocollections shows 0 items, while .co.uk/usr/portocollection it shows up... How to fix this?! i want my item to be shown everywhere. this is...

Can't add phone number to old account

I am a longtime member and never added a phone number. Now I'm trying to sell and have to give a phone number for verification. But there is no way to add one. If I go into Account Settings, there is no box for phone number under Personal Information...

Contacting sellers

Why is it that the message box does not work when trying to contact a seller? Doesn't work for anyone that I try.

How do I delete unwanted "Seller Offers" from my summary page?

I have received two unsolicited offers from sellers, I am uninterested. Further, I want to remove these offers from my summary page. There is an option to DELETE these offers, and check-boxes next to those items, and next to the DELETE button. Unfort...

Resolved! Printing an Ebay label to a label printer

For years I have been able to print an Ebay label and choose which printer it goes to.For the last week to ten days, when I hit print Ebay generates a label that is laid on a 8" x 10 " layout. Changing the printer does not change the label so I have ...

update personal info

howdy i am old. attempted to update personal infocomputer says will send text codes /. two hours no code

Resolved! New search feature is absolutely horrible

I don't know who approved the new search feature but they should be fired. I'm searching for a shoe and I'm getting 500 thousand results for shoes that have nothing to do with what I'm searching for. This is frustrating looking for things now and bor...