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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Search for items for specific sellers not working

Search for items for specific sellers not working.What happened to the outages announcements?

13 DAYS & 3 SUPERVISORS LATER - STORE SUBSCRIPTION STILL NOT WORKING ? ANY IDEAS ?

WHEN I CLICK ON STORE SAYS TRY OPENING A STORE FOR MORE SALES, WHEN CLICK ON LITTLE DOOR NEXT TO MY FEEDBACK IN SELLER HUG, SAYS SAME THING, CLICK ON MARKETING THEN STORE SAYS TRY OPENING A STORE, NONE OF MY ITES SAYS ( VISIT STORE ) 10 DAYS AND STIL...

Incorrect seller payment received!

I just sold an item listed at $29.95 + $14= $43.95. Yet, eBay just sent me a payment received notice of: $14 + 14= $28!How do I correct this payment?Is this happening to other sellers?

Return Item Not Showing As Shipped/Delivered

I recently opened a case to return an item. The seller wasn't responding, so I asked eBay to step in. They said I could return the item for a refund, and I would be refunded when the tracking showed the item as delivered. I printed off the return lab...

Resolved! My Performance

Hi all..Hope you all are doing well.Since last three days,all of my impressions, page views and other rates are showed as zero. (0) What do I need to do to set it up as before? As I am a newcomer to this platform, it is very important for me to look ...

Unable to access "Manage Active Listings" page. Page will not populate

I am unable to view my active listings and as a result am unable to review them or make necessary changes.

How can I change the feedback that I gave about a seller?

I need to change the feedback, or "review" that I gave to a seller, from neutral to positive. How do I do that? I can't find the way back to that previous feedback for that one seller that I gave the wrong feedback about.

Seller payment received notice is incorrect- half of listed price!

I just sold an item listed at $29.95 + $14= $43.95. Yet, eBay just sent me a payment received notice of: $14 + 14= $28!How do I correct this payment?Is this happening to other sellers?

Recent purchase disappearing from purchase history.

Hi, recently updated my app and now it only shows the last couple of days purchases in the purchase history. It even removed an item that hasn’t even arrived. any suggestions? Thanks.

How do we circumvent Managed Payments?

I'm not surprised that a big tech company is ran by greedy technocrats with no regard for their customers. However, given sellers' overwhelming response to managed payments, I'm wondering if there's some way to reroute payments directly back into you...

Bidding

You would not let me buy a printer today bid on it I would of won. WHY? you had a message saying something about 6 months. I HAVE NOT BID in last 6 month, last time was last year first of this year Thanks for messing up a printer purchase for my daug...

Can't submit a listing.

Every time I try to submit my listing I get the message: "We can’t connect to the server at onboardexpweb.ebay.co.uk" This happens both with Firefox and Safari on my mac and iphone. Any one know why?

missing VAT rates & latest EU regulations

Tasks, in my Sellers Hub, still Showing that there are 1151 items with missing VAT rates. With help of 3 (yes three) CS agents I have provided required Value Added Tax to my active listings to be compliant with the latest EU regulations, but they are...

Sub category for action figures has been removed so now I cant update or alter my listings.

I have several you pick or multi- listings categorized as action figures. When I built the listings one of the variation options was character (which makes perfect sense for such an item) For whatever reason that option has been removed leaving me in...

Unable to list anything at all today. Ebay error message

Unable to list anything at all today. Getting the red Ebay error message Sorry, something went wrong. Please wait a moment and try again. And of course Ebay took down their phone number so now we have no support at all. The automated assistant is use...