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Current and resolved technical issues - updated as of 05/7/2024

The following are ongoing technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider contacting Customer Support here to be added to the open tickets. We have included the refer...

Resolved! International Buyers Selecting Wrong Shipping Options

A Canadian buyer today selected a USPS Priority International Mail Flat Rate Envelope when I as seller only offered USPS Priority International Mail and USPS First Class International Mail. This sounds like a technical problem that needs to be fixed ...

Payments tab not responding

Either getting an error and page would time out but now getting a default "You've been successfully migrated to managed payments" landing age. I've been on Mgd Pmts for a year now. All showing green on the system status page at the moment so not sure...

Browser Will No Longer Mark Item in Saved Searches

When pulling up saved searches (which I have set to sort by Newest Listed) and clicking on a partic. item, the browser (both Firefox & Chrome) would "mark" that item by turning the text magenta. That made it easy next time I pulled up the search to s...

BIN Prices Not Showing In Watchlist Or Summary

I seen this before, but why are many BIN prices not showing in the watch list and summary? Some are there some are not. This is a huge annoyance as you have to clck on the item to see the price, when normally they are all there.

unsold items

i have 2 items i've sold tonight that remain in unsold, auctions before and after went fine. i've seen this stay there for a couple of minutes, but 3 hrs? something is wrong.

Blocked Bidder List is showing User IDs out of order

Unfortunately, on my selling ID I get a lot of requests to slash my prices by 50% or more (typically with some sob story attached...). My listings sell very well at their current prices and don't have best offer option so this earns them an immediate...

Resolved! Awaiting Shipment page not responding

Anyone experiencing awaiting page not responding? The page where you can see all your selling orders to ship the items.. when i click to go to that page, it gets me back to seller hub overview.

Payouts page and payouts

1. The Payments page doesn't load. 2. Last weeks payout has not shown up in my bank statement yet. 3. Todays scheduled payout has not been sent - or at least I have not got the email/message on it.

hi , problems with pictures in search list , please help

please help me , i have problems with the pictures in search list , they are missing in bottom half , thank you

Items disappearing from store (BINS ending today not autorenewing)

Has this happened to anyone? After a few years of having a store, and of course having all items successfully autorenew, I noticed the number of items in my store was about ten below where it should be. And then it dropped again and again, just sligh...