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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

please check your payment details or use a different payment option

whenever I try to purchase something on Ebay that's what popping up on my screen. have checked all my payment details,card & tried to use a different card and account still the same thing. what could be the issue ?

After a dozen or so attempts, Ebay still can't verify my identity. any tips?

Hi all, hoping someone else has run into the same issue.I've tried multiple different scans/photos of several different forms of identification (driver license, passport etc.) but every time it gets turned down, with no explanation as to what is miss...

Searches from My eBay home screen get stuck

I'm using Chrome Version 94.0.4606.81 (Official Build) (64-bit) on a Windows 10 desktop. When I enter an author's name in the search bar, and select "books" in categories, the search is taking several minutes to return to the point I can interact wit...

E-Bay code broke the Vinyl Record Category

I have many new, shrink wrapped vinyl records that have no UPC code on them (old enough to predate UPC being used on records).I used to be able to list these, leaving the UPC field blank, even though it was listed as required. There is no option to s...

Messages From Ebay

For about 1 year I have been getting a message from ebay that says this: New sign in activity on your eBay account. I currently have 140 of them in my message folder. When I sign in I get the CAPTCHA Images & have to click the images before I can get...

Trouble posting sale item on eBay motors and help features are not working

Is eBay motors down? I have been trying to post a new sale item all morning. I can develop the draft but when I try to list it, nothing happens. Both the chat feature and the call-me feature are not working.

Printer Friendly page is not printing properly on Safari as of today

Printer Friendly page is not printing properly on Safari as of today. It cuts off all the sales information on the right side.

Cluttered Feeback View

On my feedback page, I have 3 or 4 feedbacks that I don't want to leave feedback for, they are non-payers, and one is someone that tried to return a non-returnable item by taking it apart and declaring that the item somehow magically unscrewed all th...

Another day, another glitch

Today I am getting messages telling me there are watchers on certain item, lower the price, yada yada. I have seen these before and ignore them. However today the items they are sending messages about items that have NO watchers according to my activ...

shipping overcharge

I'm not getting the amount that ebay offers .I'm paying full price to ship so i have to go through my 235 listto change the shipping price so i can give customers a good price without cheeting myself.

Resolved! Setting change back to the original

How can I make my watchlist the first page I see when I open ebay? It changed for some reason to my purchase page.

Resolved! Automated Emails and Royal Mail Integration

anyone having issues with the automated emails when a buyer purchases and when an item is dispatched? Also the Royal Mail integration is slow to update and never sends back to ebay the item has been sent with tracking etc ? I logged this issue with E...

Ebay - System Issue affecting International Sales due to shipping exclusion settings?

According to eBay customer service, eBay is having an issue with sales that are to be mailed internationally (GSP). I have one customer that tried to purchase an item yesterday but receives an error message stating that our shop does not mail to thei...

No Views, Listings Not Showing Up

I sell plushies from generally popular series. They usually get 10 views in an hour when they're first listed. For some reason, I had no views at all for the 6 new items I posted today. I couldn't even find the listings when I looked up the name of t...

Cannot get my listing posted "Unknown Internal Error"

I am trying to sell my personal van. I'm not a "seller". It's just a one off situation. I have used ebay in the past though. I have payments set up so that ebay can bill me for the listing. I have tried using the ebay motors app and also using a desk...