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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Custom Template Locked in Save Mode, Need Technical Support

I spent 3 hours creating a new eBay template, and tried to save it, but it got stuck in save mode. The little circle has been spinning for 20 minutes. Options like cancel, preview, and save are grayed out. I'm afraid to refresh the screen or go backw...

Unable to save listing template

Here we go again! Unable to save listing templates. This happened 10 days ago and was off for a week. They fixed it for three days and it has occurred again. Why the difficulty?

Buy It Now does not work

Last week I had both Buy It Now and Auction listings up. In my auction listing I had a Buy It Now option and a customer messaged me and said when he tried to buy it that eBay said I was on vacation. I checked my settings and I was not on vacation and...

Why do my 'unsold' and 'drafts' listings lose their pictures when I list them?

Why do my 'unsold' and 'drafts' listings lose their pictures when I list them?In my oldest store, when I relist my 'unsold' and 'drafts' listings, which have pictures, about 90% of the listings do not have pictures, and every month I have to 're-load...

Update about seller cancellations

On the night of Feb 1, some sellers were unable to cancel an order or accept a buyer’s cancellation request. The cause of this issue was identified and resolved within a few hours, and we will work to ensure this issue does not happen again. If you’d...

Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced.

Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced.Why do I get this on any item I sell?

Photo issues?

Interesting that the post before mine also has to do with photos. I am not using an SD card, just downloading from my tablet, which I have been doing. The photos download just fine. I can save the listing as a draft WITH the photos with no problem. H...

Combined shipping doesn't work

I receive the notice when I try to combine, whereas the seller indicated (s)he wanted to combine."You can't request a total for items that require immediate payment."What am I doing wrong?Thanks!

Item Descriptions in Listings Have a Short Margin and Therefore Appear to be in a Column.

This is not just my listings. I am seeing this in others' listings. The formatting has been altered so that the margins are short and the text wraps in a column like fashion.

Resolved! Ebay app "selling page" is not working for 4 days now!!

The selling page in the eBay application (IOS) is unable to load. The other pages are okay, but when you click on the selling hub it keeps loading forever. The problem is up for 4 days now. Please fix it!!!

Cancelation request issues..

anyone having trouble trying to cancel an order.. a buyer wants to cancel a purchase..but i've tried 5 times ..keeps saying "something went wrong, try again" never happed to me before.. tried to do it on mobile as well, and switched from chrome to mi...

Book Not Showing Up In Search Indexing?

I made an auction for a book as usual and now all the sudden for hours it would not show up in a search and still has not 9 hours later, so I made new auctions and still has not shown up yet, yet other items show up immediately. eBay claims my book w...

Can't List....Can't Relist - Think the Category Changes have DESTROYED Selling Comics on Ebay

Can't List....Can't Relist - Think the Category Changes have DESTROYED Selling Comics on Ebay Can' t use the APP or the Website (Both still set up with the old categories) & unable to use the NEW ONE SIZE FITS ALL CATEGORY...............because it's ...

Why Can't I Purchase a Label via eBay for a Customers Return ???

I have had two return request from a buyers this weeks, so I tried to process them and buy a return shipping label thru eBay, and I have always had the ability to do this. When I clicked on CONTINUE it would not let me purchase a return shipping labe...

Resolved! Ebay Eliminated a Customer Service line. Sends receipts of gifts to the receiver instead of the purc

Ebay Eliminated a Customer Service line. Sends receipts of gifts to the receiver instead of the purchasers, How tacky is that ? I bought 90 items just for Christmas and come off looking cheap because for 90 items I got a slight discount. So the tell ...