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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Feedback not posting to sellers.

Have left feedback for several different transactions but they're not showing up in the seller's ratings.When I go back to the items it says that I have already posted or have waited too long to post.Getting an eBay phone number so I can talk to a re...

Track and manage your shipments page skips weeks of shipments when you scroll page by page

We have tried several browsers, cleared cache and still have the issue. On the Track and Manage your shipments page ( Seller Hub - Orders > Shipping Labels > Track and Manage your Shipments) . Results sorted by date descending ( sort choice does not ...

Cannot view anything by category

When selecting "shop by category" and clicking on any sub-category 'Computers, Tablets & Network Hardware', for example, I am getting no response. Eventually the connection times out, and I am left with"Gateway TimeoutReference#1.56d54c68.1649385818....

While listing, 'list item' button brings up 'ebay automatic payment method choice'

So I just worked on a variation listing, completed and clicked 'list item' at the bottom. Instead of the item being listed (scheduled in this case), I got this screen: I already have this information filled out, as ebay has already previously charge...

Screenshot 2022-04-22 at 19-08-48 Automatic payment method.png

I am unable to save or copy templates.

I have contacted Ebay twice this week because I am unable to save templates or copy templates or create a new listIng.Ridiculous , this problem should have been rectified immediately!

Unable to list items for sale

Good afternoon all, I'm having an issue in listing items for sale. I'm using a brand new account set up ad a business and have verified everything that had been requested, including the two deposits to my bank account. I'm currently entitled to list ...

Saved Searchs

What's going on at eBay? Purchase History - Orders, Not working correctly. Now this A.M. Saved Searches not selecting items it did yesterday. Is anybody working these issues?

Resolved! Not able to add new combinations of variations in a listing that has been in operation for months.

All of a sudden I can't add new combinations to the variations I have in a listing. There are many variations for this listing and in the past it has been quite simple to add new combinations, but now when I click on the box to add a new combination ...

eBay Motors Parts Compatibility randomly drops entries when saving listings

I started a new listing (using Sell Similar on an existing item), cleared out the Parts Compatibility entries and selected new ones, then saved the listing as a draft. When I go back in to continue the draft, various random entries have been unchecke...

What's up with all the shipping errors and more!

I have tried to notify the Defect department that the shipping defects on my report are all (except one) due to a mistake on the “due date” to ship. For example, I have an ongoing issue that shows my shipment is “overdue” when I'm shipping it within ...

Resolved! eBay and Face ID

Since the 4/19/2022 eBay update to their iPhone app, Face ID is not working and I have to enter username and password.eBay rep I talked to said there isn't a way to contact tech support.Face ID works on all other apps/functions on the iPhone 13, just...

4/21/22 ATTN: EBAY MGMT - TECH - Sellers, Store Owners, Sellers with Dashboard issues

*this problem on going issue. Below is the most current.Dashboard count: Dashboard Sales both evaluations are incorrect numbers. The. monthly breakdown. of. sales. does not add up the # of sales *us" for example: 101 sals (104 sales) 95 sales=101 sal...

VPN problem?

Anyone using a VPN have a problem with constantly having to change ebay password? I do and I contacted support which was a waste of time!

Updating payment method for seller fees bug

It's been a while since I've sold on eBay, so my card on file was expired and I needed to update it. After entering the new information, when you click on Save, a popup comes up, but all you get is a DNS error and the page can't load. On closer inspe...

ERROR on Manage Returns Page "Waiting For Buyer To Ship Item" Items were already received!!

We cannot process returns because Ebay is not showing the items were shipped. We have already received numerous returns and buyers are getting impatient. Now waiting over 1 week to process returns.