Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Problems with Webinterpret - System Ending Thousands of Overseas Listings & Clogging Unsold Mailbox

A week ago Webinterpret called and offered a free month of expanded service to LIST my 23000 items in various countries not included in their free program. The representative walked me through this and I was all set up. Two days ago I noticed thousan...

Stock Photo in Search, but not on Listing

Why doesn't my stock photo (used in Ebay listing suggestion) show up in my direct listing, but it shows up perfectly in a search listings? Is there an easy fix to get the photos on my direct listings? I have a ton that I created. If I remember correc...

geico ad

Bait and switch header. The geico ad on the homepage is chicken**bleep** even for ebay.

Paid scammer With a gift card

What do I do if I paid a scammer with a gift card? How do I get a working phone number eBay support? Every number I called is a dead end! Please help me

Notifications Are Not Working

Notifications are not working and getting error messages on the auctions page. I am so tired of seeing "Sorry, we couldn't complete your request. Try again later." The site is becoming more of a joke every day yet you keep charging more fees and slow...

NEED Video option

Video needs to be an option to help with animated items. You shouldn't have to create a you tube video then link it.

Return shipping labels

Recently had a buyer want a refund which was ok it was my first return so I just followed the prompts the eBay app guided me through. issue the refund, buy return shipping label, wait for return item….the buyer never sent the item back, so I tried to...

Best offer

You need to let us know if the same person is watching several items. If you can't tell us then maybe add zip code so you can give them a better deal based on shipping costs. 2 days is too long for best offer. You should have a category that tells yo...

STOP CHANGING CATEGORIES

Every time you change categories you change or wipe out part of my description. It is misleading to customer,

Not able to refund item without canceling purchase

If someone pays for an item, and is waiting on another auction that ends in a couple of days, You cannot refund customer to combine shipping in one invoice.(;ole before , when we accepted paypal) Then, if you don't ship it out immediately. You get do...

PROMO CODE Best offer

So misleading! Sending someone an offer and adding the coupon in email. But they can't use it on that discounted item. Change the crteria.

Changing an item from fixed price to auction.

Every time I change my item from fixed price to auction listings. It goes to auction and unsold listings. ( instead of one place) If I forget to delete the unsold listing, then decide to relist the unsold listings. It relists 2 of them. Then when I s...

Best Offers Not Working

Page not found. Awhile ago they migrated some buyers to the "provide payment before best offer" approach. Other buyers could still submit offers while not providing payment. Now the buyers who subjected to prepay offers, are now unable to make an off...

Resolved! Best offer accepted for AUCTION listing but "sold" screen shows "sold at asking price" no strikeover

I listed an item for a friend as an "auction" listing . We got a low offer but my friend accepted the low offer. I changed the listing to allow offers and then accepted the offer. When we checked the sold screen, the item showed that it sold at origi...

Total Frustration!

Every time I try to save a draft it doesn't work. Now it also doesn't let me list the item. The circles just keep spinning around and then I lose everything I have typed . Is there a fix for this?