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Current known technical issues - updated as of 6/3/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

MSG FROM EBAY:'SOMEBODY HACK YOUR ACCT,REST PASSWORD'. I FOUND PROBLEM,NO HACKER.

EBAY sent me email about my account being hacked and advised I should 'check any bids, auctions, purchases', on and on. I did NOT click on anything in the email in case it was fishing or whatever they call it. I searched for official EBAY website (ht...

Custom SKU numbers not showing on pick sheet

most of my listings have custom SKU numbers, however the custom SKU numbers are not showing up on my pick sheet. Any advice on how to get the SKU numbers to show up on the pick sheet?

Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced.

hi,hopefully someone can help.I am trying to send an invoice with updated shipping information but I keep getting this message:Sorry, all of your items are vehicles listed on eBay Motors and cannot be invoiced. the item is a wrench set thanks,

Your seller sofware is messed up

Please bring back classic! You current seller software is prompting me to ship to sellers that have been refunded You should have a link on the left that you can click that show's refunded buyer's when a buyer isrefunded why isn't the order removed f...

Bug Report

On Desktop I am unable to promote my current auctions. I am able to promote regular for sale items. In the iOS eBay app I am able to promote the auctions if I pay $2+ fee until the listing is ended. On desktop after paying the fee on iOS the listing ...

No Results Found

When I'm trying to look at an item, even ones I have in my watch list, I get the error "No Results Found". Clicking reload does nothing. I lost out on a few items I was bidding in due to this.

New listings generate Unable to Verify Identity

Listing new items generates an identity verification error. The issue is repeatable with Firefox and Edge. The issue was confirmed by customer service and logged as 1-436565164946. Can someone assist?

Funds available, but will not let me demand payment.

Customer service apologizes, that is not getting my money from the sale. Buyer has received item - I didn't receive the money they paid. Customer service is as helpful as an empty roll of toilet paper. Do I escalate with the DA's office. This is mone...

Resolved! Complex searches no longer works

About a week ago, each of my saved searches started to show only 10% of the items they previously found. These are complex searches using parenthesis, double quotes and minus signs. As an experiment I manually entered a new search a few minutes ago. ...

Not able to order or get messages.

I've been having trouble for about a week now with not getting messages,not being able to order anything and it's running slow.

ebay is incompetent

ebay personal incompetent there has been a glitch for 3 days they take fees from my bank account all the time suppose to get free listing every month but charge me I am going to end this and change my account so ebay wont rip me off again

Custom list gone / No drop down menu on watchlist

May 2022I can add items to my once created lists but i can't access them.Many suggested to go to WATCHLIST, then click the arrow on drop down menu... well, there is no arrow to click.

listing impressions down 99% and page views over 50%

My impressions have been down 99% despite the fact that I have added hundreds of listings. My page views are down 50%. No sales since this happened. I called Support and they stated that this is an issue affecting several accounts, but I am not sure....

Wrong Start Date

Listing from today says start date May 7

Promotions Manager Broken

Every time I edit an order discount promotion to add more items, then click the "Launch" button to submit the changes, nothing happens. The page looks like it's refreshing, but it does not take you anywhere. It should be saving the changes then takin...