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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Account issues

So I’ve sold a total of about $900 worth of items on eBay and am unable to claim any of the money due to eBay not verifying chase bank. I can’t seem to find a resolution to the issue and when I managed to reach customer support they tried making me d...

Android app counter wrong

The app shows that 2 items are waiting to be paid, yet when I click on the link there is nothing there. I really am waiting on no items to be paid, yet the app has had this wrong counter for at least 2 weeks.

CSV Uploads no longer works properly

I believe I found a bug. For years I am using CSV to create listings on eBay. Since today, I cannot perform it. I was about to list new offers - I got a specific error: 2;Add;Failure;21919303;"Error - Das Artikelmerkmal Markenkompatibilität fehlt. Fü...

Account Settings Blue Links Unclickable!! Anyone else experience this issue?

Hello, I recently have hit this unusual problem. After logging in and clicking account settings I am unable to click any of the blue navigation links. (I have attached a screen shot.) Strangely the gray footer links on the site work, just the blue na...

Resolved! Ebay glitch. Ebay approved a return, issued the label and immediately marked it as delivered. HUH?

I checked the tracking thinking somehow a tracking number maybe was reassigned that shouldnt have been. But the tracking shows that USPS does not have the package yet. But the return details are saying I have two days to issue a refund. I would prefe...

Pictures suddenly disappearing on active listings after renewal via GTC

I have over 9,000 listings. I cannot play this game of tracking down listings with pictures suddenly disappearing ten try to find the photos among 100,000 eBay photos on my hard drive, or pulling retaking photos and submitting. I’m in quicksand over ...

No healthy upstream

I have been receiving this error message all day, checking other items for ssle by seller, doing searches from search bar, or trying to reply to a message received in email.Still have ongoing problem with images not loading for listings viewed.On and...

Account

I can't access account settings in any way. Help-Contact does not work. For each phrase, he writes, "We didn't find a good match for your search. Please try again." I can't change my payment preferences (for example) Someone please solve the problem.

Listing pages look strange!

Is anyone else having trouble with the listing pages looking different? There is a grey line on the page, some of the words are broken and the photos will not open. I am on an iPad. Thank you! This started this morning, 6/28/22.

Software Bug - Sections in my Payouts sector have completely disappeared from the screen

Payout History Section- gone. Payout Balance- waiting for payout- gone. On Hold Section - gone. I've found no direct route to Ebay IT .. Or I would have spoken with them.

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Resolved! Re "Smarty" pop up $20 offer

Is this legit? who has been ripped off in any way by it!OR---WHO is happy with their $20 free gift--I am just not happy putting in ALL my credit card details in a internet form --they even ask for expiry date and CCV number---In my opinion it is not ...

How can you see what your sales were in 2021, and how can you access the list?

No longer being able to print 1 listing page with picture and price.

I cannot understand you making it impossible to print the main item listing page in full as it has always been in the past. Many times I use it to get an idea of selling price or value of an item I have and print the page with all the in info such as...