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Current known technical issues - updated as of 9/11/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

No USED results.

After I do a search and filter by used all the results disappear even though it shows 200 results under used. Also the condition menu on the side completely disappears. When I change item condition=4 in the address above to condition=2 it will show u...

Ebay app crashes during entering trading card name

It's frustrating trying to change or type in the card description names. ( Under Item specifics "Card Name") I noticed you have to slowly type in one letter at a time, then wait a couple seconds to type in the next letter or you'll be completely kick...

NO Notifications

Notifications for messages stopped working, no number on the summary page next to messages, no number by the notification bell icon. Items bid on and not won not showing either, watched items that have ended not showing, the whole desktop program has...

Adding additional description to a listing

I am finding it so frustrating. If I need to edit a listing and add a further description in the additional box, but it only allows one letter to be typed. You have to click back into the box after each letter. This makes it impossible to add further...

Resolved! Tax Invoice (report) not generated for August

I use the monthly Tax Invoice report for my book keeping. It's normally generated automatically at the end of each month but the August tax invoice is missing. Will it be generated late? Not at all? For clarity's sake, I'm referring to the Tax Invoic...

Refunds keep failing

I am attempting to refund a buyer for a combined shipping discount. I tried and it failed 3 times yesterday, once today. The e-mail subject is : "We're unable to process a refund"The body of the message states: "There was a technical issue and we cou...

Bug discovered when making a scheduled auction listing.

Using the website to make an auction listing,Under 'PRICING', then 'Scheduled Start Time' - the hour and sometimes day will not be set as clicked in this menu. When the time and day is set, and 'Done' is selected in the upper right hand corner of thi...

Location exclusions.

I am finding today that I am unable to exclude P.O. Boxes when listing my shipping option with UPS. When I tried to do so with the bulk edit, P.O. Boxes does not come up as a choice for excluded location.

eBay is printing only in Landscape

When trying to print "Order details" from a purchase, the resulting output is only in landscape... portrait is not an option. In fact, when I first launch browser, the layout option of portrait/landscape is visible for a split second, and then disapp...

Listing Confirmation emails

I listed new items on 10/19/22 and 10/30/22. When I got the listing confirmation email, there was no picture of the item in the email. On 10/30/22 I also had listed items relist automatically. I received an email telling me that it did not sell and n...

How do I change my profile picture on ebay with a store account?

I am having a hard time figuring out how to change my profile picture on eBay. I have a store account so when I try to do it the normal way, it takes me to the store account not my personal profile picture.

Issue increasing quantity of item with outstanding best offers.

I get an error about not being allowed to change my shipping policy when only trying to increase the quantity of items in a listing, if I have an open best offer sent to a buyer. Thanks

Unable to change Region from Russian Federation to Australia

Hi,I have been having issues purchasing items from eBay recently. E.g. I often get messages saying I can't order something from my location. E.g. "The item you are trying to purchase is not available for purchase in your location. You cannot buy this...

Is eBay considering a format change to the feedback profile page?

@sheila@ebay, @ nicole@ebay, This morning, I accidentally clicked on a person's username instead of their feedback number from a topic. When I was taken to their Me page and clicked on their feedback number I received the page below.There is no membe...