Report eBay Technical Issues

Forum Posts

Sorted by:

Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ebay Message

Every time I login for at least a year I get the message below.I would not care except they also go to my registered email account & I have tried to get ebay's so-called customer service to stop them but of course that may never happen. Does anyone k...

Customer Shipping Defaults to USPS Media Mail when no such service has not been offered

Customer shipping sometimes defaults to USPS Media Mail even though we have removed this shipping service from all our product listings. After a lengthy discussion with EBay Help, I was informed that USPS has limited the number of 1st Class packages ...

I-Phone 12 PHONE IS INCOMPATABLE WITH EBAY'S PHOTO UPLOAD SYSTEM. DO NOT BUY I-12

I-PHONE 12'S PHOTOS WILL NOT UPLOAD EASILY TO A WINDOWS COMPUTER. EBAYS TECH REP CANNOT TELL ME HOW TO TRANSFER PHOTOS FROM MY COMPUTER TO SELL PRODUCTS LISTINGS. DO NOT BUY THE I-12. XFINITY MISREPRESENTED THAT PHONE TO ME AND WON'T REFUND IT. EBAY'...

Resolved! Search Results Pop Up then Disappear 9'13'2022

Noticed this today 9'13'22: type in a search, item with photo pops up then disappears. Did Advanced Search using item number. Same thing, pops up, disappears. Do a title search on the seller's site, pops up, disappears. Happens on three different bro...

can't print packing slip with Mac (11.6.8/safari 15.6.1)

print preview shows blank. prints exactly that (blank). from anther user, I use the workaround of exporting as a pdf and printing the pdf. extra 3 steps for every order. the label printing is working fine. just the packing slip. anyone else figure th...

Unable To Create Canada Shipping Label Top Rated Seller

I am unable to create a shipping label to Canada for a customer since 9/10/2020 in the morning New York time. The service in the listing was UPS to Canada. Once i input the new weight and dimensions no services, EBay, USPS or UPS appear as well as a ...

Shipping Labels purchased through Ebay are not tracking and being delivered with USPS

I have received many claims over the last couple of months of packages not being delivered. When I go to the tracking information, it shows no scans with USPS. All of these packages had shipping labels purchased directly through ebay. I know for a fa...

Resolved! New listing tool doesn't have an option for Priority Mail Small Flat Rate box

devon@ebay velvet@ebay The new listing experience is lacking the ability to select USPS small flat rate box as a shipping option. All other flat rates are available from flat rate envelope to large flat rate box.....but no small flat rate box. I post...

How to clear out my history of pic in ny acct

I am trying to clear my history of pictures in my acct and lock it back up. PLEASE HELP.

Website error

HI, I just found a bug on your website.I had to delete the photo because it contained my address. But I found out what the problem is Is because of the ads... it takes up to 1 minute until the ads show up, and until then some javascript will show up,...

Item Photos failing to upload due to automatic refresh?

I keep having this issue where I'm uploading multiple pictures, and none of them finish before the page refreshes and they ALL FAIL to upload. The only way around it that I've found is to upload one at a time, wait until it completes, then do the nex...

Exhausted

Hello I am merely just asking for a phone number to contact eBay in the selling Department and it is impossible and I am not a person that's so good with websites so I am asking for help which would be greatly appreciated

Sale show Delivered same day "Aug 25" no matter when the sale was, right after I add the tracking

Hello guys.For a few weeks I am encountering a huge issue on my ebay account!Each time I scan and add a tracking number at a sale, the system marks it down the same day as "Delivered on August 25th" and lately "Delivered on August 26th"!Same date on ...

Item for sale not found in search

It's been awhile since I last sold and item, but I have plenty of experience. I listed an item yesterday and I read that it can take up to 24 hours for it appear. That can't be correct? Sure enough, I checked this morning and could not find my item w...

Problem with search engine.

In the past eBay had the option in the left to choose the location.3-4 weeks now I can’t search properly.For example in German eBay I want to have also the results from Germany.I can’t.I have contact the eBay but without any answer yet…