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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Where can I see the notes for self that I put for some purchased items in the Mobile application?

Hello eBayers. I usually add notes for myself on every item I purchase from eBay. This is when I am using a computer. However, I cannot find them in the mobile application, nor can I write one there. Where are they in the mobile application? Thank yo...

Free Shipping Showing on Random Listings Nov 2022

I thought I was just being careless as in the last two weeks, a couple of my listings when sold showed up as free shipping. In order to avoid this for further listings I went to my overview and selected the "shipping markdown" box in the search funct...

Other Ebay Users Info in Notifications

I have contacted customer service 3 times in the past 10 days. I keep getting told this is a known glitch and will get taken care of. In the top right corner the notification bell keeps showing me notifications for other ebay users. Return requests f...

Unable to reply to message from a perspective buyer

When attempting to respond to a pre-purchase inquiry from a buyer, I consistently get an error when I click Send on the reply. The error message is (the error code changes with each attempt):https://www.ebay.com/cnt/ReplyToMessages?itemId=20406225485...

Ebay saved searches no longer showing Blue Dot next to a search w/ new items

As the title says, I just noticed this broke a few hours ago today. This only applies to the iPhone app i believe, does anyone know what is going on or if anyone else has noticed?

Items clogging up Categories with Duplicates from China

I was browsing for my own placement, and Best Match showed this on the first page of the Snow globes category:And this on the first page when I sorted by lowest price first:None of the duplicates shown are snow globes one is a Christmas Snow Globe La...

E-Bay is deleting shipping policies, leaving your listings with invalid shipping and no price!!!

What the heck E-Bay! You have deleted shipping policies used for over half the items in my store!!!You basically went through and deleted all my shipping policies that had Global Shipping Program! Instead of just updating those to the new Internation...

moto lister motolister

Hi, We have been using moto lister for years. All of a sudden it has stopped working and Ebay can't tell us why. Moto lister won't call us back. Our bill is paid so that is not our issue. Does anyone use it and is it working for you or are you having...

Shipping went wonky!

So on Saturday we had a weird thing happen with our shipping pricing. We've had quite a good chunk of our items shipping change and not by us. They went from the amount we put in (quite a bit at priority rates) to being $4.50 first class. We've found...

my ebay

the home page is mess up and i can't get to my ebay

Can't ask eBay to step in on item not received

3 days after reporting an item not received and getting no response from the seller, eBay sent me a note with a link to ask them to step in. When I click this link and try to respond, I get this error message:Oops, we had a technical hiccup I'm told ...

Bulk listing/update tool - bug on expedited shipping classification

Hello - every time I attempt a bulk pricing update to listings the tool requires that I reset "shipping service" with the error "shipping service not specified" for dozens of listings where I have "expedited shipping" defined. This has recurred for a...

listing ite

why did ebay ruin a good listing system & replace it with the garbage they have now?

Non-existent eBay customer service

What is the point of having alleged customer service when the people clearly can't read and comprehend? even in a chat when all they have to do is read they still are absolutely no help. They act as though they cannot alert certain departments for is...

Volume bulk savings discounts not invoiced correctly?

Appears the volume discounts are not being calculated correctly. Apparently the discount is rounded properly to show in the listing, but then just truncated to two decimal places when invoicing the buyer rather than correcting rounding it. It is only...