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Current known technical issues - updated as of 7/19/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Ongoing shipping label issues

I printed off/packed up multiple issues last night. Woke up today to find all those items marked as not shipped/purchase label. Thinking it was a glitch, I purchased new labels. Only to refresh and see they were indeed with a valid label. So, voided ...

Have multiple stores and am not able to switch to another one of my user names. What's going on?

I have multiple stores on ebay. It is not allowing me to switch over to another one of my stores. I tried everything I have read to do such as clearing cookies, identifying myself, also had to use two other new browsers and even with them I am not al...

can't get in my store

My husband and I each have a E Bay store with all seperate information to get in them. As of this morning when I had checked my store I logged out and logged into or tried to my husbands store. Captha wants to know if I am human and yes, then click o...

Technical difficulties

Have been unable to connect because of technical difficulties but this has now been over 12 hours. I need to report the buyer. Ebay has cancelled listing but item is shipped and because it is out of country it cannot be returned.

Technical issue

Since yesterday morning the "click to enlarge" button in not working well. The enlarged images became smaller than they used to be. When you want to enlarge the item image to see its details the button simply does not work. Thanks in advance for any ...

Summery Page - Orders please change it back to what it was

When I look at what I have ordered, I now have to click several times to see the tracking info. i can no longer see what has been paid, feedback rec'd, or feedback left. All I can tell is when it was ordered, and whether it has been shipped, but not ...

Creating new listings is SUPER SLOW

Starting late last week, my ability to create new listings has slowed down significantly. When adding photos to create the listing, they are now loading super slowly. And when I am done creating the listing, it is super slow to get me to the next pag...

App Bug 04-19-23

On my android eBay app home page I am still getting a "Need to ship banner" even when the item has shipped and is out for delivery. There is no way to delete it from the home screen. I messaged the app developer but no word yet. Is anyone else experi...

Gateway Timeout when Going to Any Category

Currently getting gateway timeouts when hitting ebay.com categories. Had a couple other friends on different ISPs confirm this. None of us are behind proxies. We are US based. Error message:Gateway TimeoutThe proxy server did not receive a timely res...

Can't switch accounts

I sell under two accounts. Today I can't switch accounts. I sign off account 1, click to sign on using switch account, select account 2, click to sign on, and I get account 1 again. Switch account is NOT working. This is a serious error as one of my ...

We ran into a problem. Please refresh the page and try again.

I have a problem when I'm trying to leave feedback on the "Leave Feedback" page. At the bottom of the screen several red boxes with the message: We ran into a problem. Please refresh the page and try again. Its been happening for a few weeks now and ...

Account suspended permanently

Hi everyone,This past week I made 5 purchases in adidas' store in Ebay with the 50% off. My credit card has been charged with the purchases and items have shipped. Today I wake up with an email saying that my Ebay account has been suspended permanent...

the site hates Waterfox, barely functional

I use Waterfox Classics. Modern browsers have garbage layouts, selectively decide I can't use certain plugins I like & are more adept at tracking their users so I prefer to avoid them. I don't even use Firefox after they decided "we don't care what y...

Resolved! My screens have expanded to GIGANTIC!

Yesterday, I was having a huge problem trying to finish shipping an item. At some point I must have clicked on something unknown and the screens became HUGE! I have no idea how this happened or how to fix it. There must be something in the thousands ...

Home Screen on app shows the wrong number of Paid-Ship Now sales

For days, on the eBay app, when I click on the Home tab, it show I have 9+ paid items to ship. That’s incorrect. When I click on the Selling tab, it show the correct number of items. They used to always be the same and not sure why they are now diffe...