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Current known technical issues - updated as of 5/21/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

Buyer error message

Buyer from NJ is getting error message stating my item in TX is not allowed for purchase in his area. It is a scientificVarian Turbo-V 70 Vacuum Pump

Listing hidden

Apparently the bot discovered in my message to a potential buyer, that I was asking in which state the buyer lives. There was no offer of selling outside of eBay, but simply the suggestion that I could change the listing to a local pickup. Asking for...

How can we contact Ebay Support? The Chat Bot only give Email Option

I have been trying to Chat with a Representative on Ebay for 2 days now on several different hours and the only thing I get is the Chat Bot and when I request to speak to a Rep it only give me the Option to send an email, which I did but 2 days later...

contacting eBay re: poor search results

So.... Is it just me, or is it EVERYONE who (1) gets shown IRRELEVANT listings on eBay; and (2) can't get a straight answer (or even someone to CONTACT) on eBay because their IT is so lousy? Case in point: Looking for Parker Vector Fountain Pens -- e...

eBay's persistent zombie spam messages won't stay deleted!

Today's persistent message is about setting up a passkey. (No thanks!) I've ticked the box & hit the trashcan icon THREE separate TIMES today because the bleeping thing keeps reappearing. There is only ONE message about the passkey in the deleted fol...

Colored Text

I have been revising my auctions in the description area for the past week. I do have certain words I use with a color, such as blue, brown, red, etc., to catch the buyer's attention. Now when I revise my description, the whole sentence changes to th...

Prevent Passkey advertisement from interrupting normal login

Hello! Looks like ebay has begun pushing the poorly implemented non-standardized passkey system on numerous users.Passkeys do not work for the majority of people, they are poorly implemented, every site and device treats them different, there is no s...

Resolved! Cannot find spot to supply the eBay Product ID for a listing

When creating a listing, the option to supply the eBay product ID was given. Now, I only see the option for a UPC:and they are not interchangeable as when I try it:is the eBay product catalogue not being used anymore?This is on Win10, Chrome, latest ...

Inconsistent ZOOM Feature

Why is it that, when I click on the ZOOM feature for a listing picture, I regularly (not always) get a SMALLER image than the standard listing pic size? Seems like a negative for seller AND prospective buyer.

eBay has broken the Summary page on Chrome (AGAIN).

devon@ebaykyle@ebay This just started within the last few days. I have logged out and back in, deleted cache and cookies, but to no avail. Here is what I see in Microsoft Edge. Note the "Delete item" link, the "Add Note" link, and the positioning of ...

eBay sometimes displays incorrect feedback score

For the past few months, I've noticed that occasionally, eBay pages that load my total feedback score (the actual number, not the percentage) will display an older, incorrect value. As of posting, my feedback score is 1680, and occasionally when load...

Resolved! I need to know what sales I made in 2021 went to Missouri. Ebay has been no help.

I have had two ebay reps say they would email it and nothing.

Error when trying to print shipping label

I get "We were unable to load payment options. Please try again later."

Seller Hub - Listing tile still messed up!

devon@ebay kyle@ebay Good evening Gentlemen, As you know there were recently issues with the seller Hub Listing tile with a new stripped down version that has finally been dropped. While I was fortunate to never have seen that new version I now see s...

Error trying to post an appeal to item removed???????????????

every time I try to complete an appeal under the resolution hub I get the attached error " details invalid" I have tried pasting the info into email as plain text to rule out a nd html and i am on a desktop windows 10 and tried 2 browsers