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Current known technical issues - updated as of 04/28/2025

The following are open technical issues that have been reported and we are still tracking. If you are impacted by one or multiple of these please consider shaking your mobile app or selecting the question mark in the bottom right hand corner of the e...

GSP to EIS Conversion Problems

I was notified yesterday that I was being moved from GSP to EIS international shipping. Now today I have no international shipping option. No GSP or EIS. I have chatted with support now twice and they have no clue when it will be fixed. Who can we en...

My Top Seller status is adversely affected by eBay Standard Envelopes that aren't Origin Scanned

So is that just the built in 'extra' cost, as a Seller, to use eBay Std Envelope? Your rating gets dinged by USPS inefficiency?The suckage continues...

eBay GLITCH ALERT! Ebay charging for gallery plus in Collectibles!

Ebay has done it again! In late 2021 there was a glitch where they started charging fees for gallery plus pictures where they should be free in Collectibles categories. I put on a new listing this morning and noticed that they had started doing this ...

Ebay Tracking Numbers not showing up again 2/23/23

Purchased 3 shipping labels through ebay on 2/23. The packages are still in the Awaiting Shipment - Print Shipping labels list in Seller Hub with no tracking number there. I go to add the tracking and it says "The tracking number cannot be changed be...

Ebay International Shipping Issue

I was opted in to EIS yesterday and removed from GSP. This morning I now have neither GSP or EIS. I have notified support but have no idea when this will be fixed. My listings will not display internationally and the .com site shows I cannot ship eve...

My reduced sold price is not showing in a search. Shows sold at full price.

I sold an item reduced from the $255 price to $189.99. When I search sold items with the keywords, it shows it was sold at the full price, rather than the slashmark through it.

Resolved! Does eBay think I'm in the US now?

eBay logged me out for some reason yesterday. After logging back in, all prices are now in US Dollars instead of British Pound Sterling, and when getting a buyer's address info for postage of sales, it thinks I'm posting from the US - even though all...

Keywords Not Searchable In Store or Seller Hub

For some reason when I search for certain words in my eBay store or in the Seller Hub (Active Listings) it returns zero results. For example, I have many Juicy Couture watches available but when I search for 'Juicy' it returns zero results. Search fo...

Postage

Why can’t I find under shipping the priority flat rate padded envelope?

Photos not loading since 2/17/22. Anyone else?

Starting on 2/17/22, my photos will not load into a listing. They get to 38% then stop. Nothing has changed with my pc or photos. I cleared cache and tried different browsers and nothing helps. If I don't list I don't sell so this is a big issue for ...

eBay deleted my account, only just saw the email about it, phone support useless

I just tried to get into my eBay account, only to be told that my username didn't exist. I checked my email, and there was one from last September telling me I had 30 days to log in or my account would be deleted. I never saw that email. I had been w...

Relist not working

When I try to resist a item or two, the realist system is not working. I have to resist one at a time by bringing up the listing. Also when trying to create a new listing, the Create Listing does not work.

Payouts

eBay payouts not working again. I did not receive a payout yesterday and today. (hundreds of dollars) After talking to a rep, she claimed it was a technical issue. We sellers, get charged eBay fees and ad fees seconds after we receive a payment, but ...

Summary of total merchendize value malfunctions

So for the past week or so the total value of my items for sale (listed in summary section of active listings) keeps changing unreasonably and it makes me belive that my item are being removed from sale without notification. Why do I think so?: yeste...

New software bug at a check-out when changing delivery address

There is a new bug in the eBay software.Now when I do the eBay check-out and select the "Request Total" (because I selected a different delivery address than my default shipping address when the sale ended), eBay now posts a banner at the top of the ...